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Virtual Concierge Arrives in Asia with the Introduction of Intelity’s ICE to The L Resort Krabi

  • Intelity
  • 08.10.11
Intelity, a creator of interactive guest service technology, has partnered with The L Resort Krabi to create a unique guest experience with ICE Touch (Interactive Customer Experience™) on iPad.

The partnership marks the first time the technology has been deployed in Asia and will provide guests with the power to customize their individual stays and increase the overall efficiency of the resort’s operations.

Intelity’s award-winning ICE technology will be available via iPads in each guestroom making it possible to order 24-hour room service, schedule an in-room massage, arrange transportation or access up to 30 additional amenities from anywhere in the resort simply with the touch of a finger. Through the technology the resort is able to provide guests with a way to access, review and order services without even so much as a phone call, bridging the gap of communication between staff and guests in real time.

“Since opening our doors in 2007 we have nearly quadrupled in size with properties in North America, Latin America, the Caribbean, Europe and now Asia,” said Intelity CEO, David Adelson. “Our partnership with The L Resort is yet another milestone for Intelity and marks a significant step in our global expansion.”

Scheduled to open August 15, The L Resort is located in the breathtaking Ao Nang beach area of the Krabi Province, Thailand. The property strives to create an environment that has a synergy between nature and the modern amenities. The deployment of ICE technology has enabled the resort to uphold its commitment to the environment while still maintaining a high level of luxury for guests. In fact, the technology provides remarkable service while at the same time reducing printing costs by up to 90 percent.

In addition to the guest benefits and environmental impact the customization of the guest interface reflects The L Resort’s brand messaging allowing the property to express its individual style and personality including a message from Professor von Puppet inviting guests to, “do their thing at The L.”

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