Westin Stonebriar 'Wowing' Guests with High Speed Broadband Services from PSAV

  • PSAV® Presentation Services
  • 08.10.11
Located in one of America's most dynamic urban areas, the Westin Stonebriar hotel in Frisco, Texas, is providing high speed Internet access propertywide and "without a hiccup" now that its event technology partner, PSAV® Presentation Services, completely overhauled the network and added 100 Mb/s of bandwidth.

By managing both the HSIA service and the audio/visual requirements of event and meeting planners, PSAV is helping the AAA Four Diamond hotel to deliver a hassle-free stay.

"The broadband service being provided by PSAV is working great," said Craig Sundell, Westin Stonebriar general manager. "With a 100 Mb/s pipe coming into the building, they are able to deliver connectivity that is fast, user-friendly and efficient. Our previous system was old and tired. It simply couldn't keep up with the demand from guests and meeting goers. We needed a solution that could evolve with our needs.

"Because PSAV has been providing event technology service and support to this property since it opened 11 years ago, they know what our guests expect and they know how to meet their demands," he said. "Today, thanks to PSAV, we continue to exceed guests' expectations by providing a robust solution that keeps everyone online, and without frustration.”

After the PSAV HSIA team’s thorough network assessment, Sundell said they realized in addition to a bandwidth upgrade, the entire network needed to be addressed and its Wi-Fi infrastructure replaced. PSAV performed extensive engineering surgery and the patient network emerged revitalized and more powerful than ever before. 

"With PSAV as our in-house event technology partner, it's like having a full-time technology doctor in the house," Sundell said. "They certainly know how to take our pain away... and that of our guests."

Roger To, Westin Stonebriar director of IT, echoed Sundell's enthusiasm for the new solution.

"Thanks to PSAV, our wired and wireless Internet service is terrific," To said. "It's truly a benefit to have one company managing all in-house technology services. Should there be an issue with the high-speed service -- which there hasn't been -- having PSAV technicians onsite to assist is a great comfort. They have a plan in place to anticipate any problems and are ready to react... quickly."

PSAV is the leading supplier of audiovisual and event technology to hotels, associations, producers and meeting planners worldwide.

The Westin Stonebriar, located north of Dallas and only 18 miles from DFW Airport, is a AAA Four-Diamond hotel that boasts an 18-hole championship golf course, a 200-foot lagoon-style swimming pool and three refined yet relaxed restaurants. Guestrooms feature the brand's signature Westin Heavenly Bed®, Heavenly Bath®, 37-inch flat panel HDTV, wireless high speed Internet access and Starbucks® coffee with Westin WakeCup™ brewer. The property also features an outdoor pool, Westin WORKOUT® gym and business center.

Matt Harvey, PSAV's director of network services, said doing business at the Westin Stonebriar -- and with the Westin Stonebriar -- is a real pleasure. The property provides all of the technology and amenities of the best business hotel wrapped in the elegant comfort of a world-class resort.

"There's a real aura of relaxation at the Westin Stonebriar, quite possibly because we fully understand their technology needs and those of their guests and removed any potential stress associated with Internet access," Harvey said. "From the moment a meeting planner books an event, we work with each group to think creatively and provide ideas that inspire great meetings. Providing sufficient bandwidth is part of the equation for a successful meeting and delivering a great return on their investment through technology. Ensuring a proper foundation is in place for reliable, ample bandwidth, wired or wireless, is where it all begins.

"But bandwidth isn't reserved just for the meeting space," he said. "PSAV makes the same service and speed available to guests while in the privacy of their rooms or in the hotel’s public spaces. Flexibility is key."

Through a completely retooled network and a unique management platform, PSAV is able to control availability of bandwidth around the Westin Stonebriar on an individual or group basis. Guests and meeting planners are only charged for what is needed to meet their needs and budgets, and make their stay extraordinary.

"The bottom line is, high speed is what guests and meeting planners expect, and through PSAV it's what we are able to deliver today and everyday at the Westin Stonebriar," Sundell said.

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