Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity’s ICE to Delano and Hudson

  • Intelity
  • 09.08.11
Intelity, creator of some of the world's first interactive guest service technology, continues its rapid expansion with the announcement of partnerships with Delano in Miami and Hudson in New York.

The innovative technology will enable guests to access and coordinate all of their hotel needs directly either from the convenience of an in-room iPad at Delano or their personal laptop at Hudson.

Guests staying at the renowned Delano will be able to use Intelity ICE (Interactive Customer Experience ™) Touch on iPad to order room service, find information on local attractions and events, make dinner reservations, coordinate transportation, or use any other available services all with the simple touch of a finger to their in-room iPad. Another popular version, ICE Connect, will be found in all 831 rooms at the celebrated Hudson enabling guests to navigate through all offered hotel guest services from the convenience of their laptops.

“The deployment of ICE technology in Delano and Hudson further solidifies the successful partnership we’ve been fortunate enough to build with Morgans Hotel Group,” said David Adelson, CEO, Intelity. “Both Morgans and Intelity are hospitality visionaries and it is this synergy that has enabled us to continue to expand into multiple properties.”

“We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele,” said Dan Flannery, chief operating officer for Morgans Hotel Group. “In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby increasing our staff efficiency. The innovative technology allows us to provide the superior level of service guests have come to expect from our properties.”

“Guest satisfaction will always be a top priority for us here at Morgans Hotel Group and we are always looking for ways to be unique and enhance our guests’ experiences,” said Jason Harper, vice president of technology for Morgans Hotel Group. “The positive feedback we’ve received about ICE has been tremendous. The power it gives our guests to customize their experience while staying with us is something we believe gives us a competitive edge.”




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