FCS Announced Its Official Partnership with Fentons in Sri Lanka

  • FCS Computer Systems
  • 09.12.11
FCS, a leading comprehensive hospitality solutions provider, announced its official partnership with Fentons Limited (Fentons) during the first joint venture on how disruptive technologies are changing hospitality markets in Sri Lanka - presenting FCS’s comprehensive hospitality solutions, including i-Guest, UBIS, WinVoice, e-Connect, e-Engineering, e-Housekeeping and e-Recovery.

Founded in 1921, Fentons is one of Sri Lanka's leading integrated solution providers for building systems infrastructure and ICT infrastructure in the hospitality industry. They promoted the full suite of FCS hospitality solutions to international hotel chains and local hotels.

Chandev Abhayaratne, director of Fentons said, “Fentons is pleased to partner with FCS and bring high quality IT solutions to the growing hospitality market in Sri Lanka. With the new era of peace and economic prosperity in Sri Lanka, tourism has been identified as a high growth segment of the economy. In Sri Lanka, Fentons is positioned as the leading systems integrator for buildings and ICT services. Our impressive portfolio of hotel customers will certainly look forward to adopting world-class software solutions from FCS, especially since the solutions will be installed and maintained locally. Together with FCS, Fentons is excited to offer a range of products that will raise the bar when it comes to 5-star guest service.”

A number of key FCS products were introduced during the event to showcase how FCS solutions revolutionize the way hotels serve their guests, as well as ensuring that hotels are operating with maximum efficiency:

  • i-Guest - the ultimate mobile guest service application available on the guests’ own smart handheld devices such as iPhone, iPad, and Android to access hotel services anytime, anywhere.
  • UBIS – a Universal Billing and Interfacing System designed for processing billing and guest information, in conjunction with providing a single interface gateway to the PABX and the PMS
  • WinVoice – a voice system designed to manage guest and admin voicemail, room status updates, minibar posting and auto-wake-up calls
  • e-Connect – a comprehensive call center solution to manage guest requests and inter-department work orders
  • e-Engineering – an asset management system for ad hoc engineering tasks, preventive maintenance, spare parts management, etc.
  • e-Housekeeping – a dedicated system for the Housekeeping Department handling all room assignments, amenities and inventory management, posting of lost and found items, etc.
  • e-Recovery – an incident and compensation management system to streamline the process for all guest complaints and incidents

“FCS is pleased to collaborate with Fentons in providing the latest technology to the hospitality market. With our unique solutions that give our customers the competitive advantage in providing world class services to their guests, we believe the partnership will set a precedent that helps hoteliers create a new technology standard which in turn, will improve the productivity of their hotel operations,” says Philip Lee, country manager of Sri Lanka, Malaysia, Brunei, Maldives, Guam and Bangladesh, FCS.

The seminar was held at Ceylon Continental Hotel in Sri Lanka attracting hoteliers and IT professionals from the major 4-5 star international chains and local hotels.




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