Classic Style Meets Cutting Edge Technology as Hotel Bel-Air Reopens with Intelity’s ICE Technology

  • Intelity
  • 11.07.11
After an extensive 24-month refurbishment and redesign, Dorchester Collection’s property, Hotel Bel-Air, has reopened its doors featuring Intelity’s ICE (Interactive Customer Experience™) technology.

This in-room guest service technology will provide guests in the hotel’s 103 guestrooms and suites with the ability to navigate through all offered hotel services with the simple touch of a finger.
Hotel Bel-Air has long been synonymous with prestige and comfort, offering an unparalleled experience.  From the moment guests check in they will now have the power to access and coordinate all of their hotel needs and receive services instantly.  Whether ordering in-room dining, accessing information about local attractions or checking into a flight, guests have the power to customize their experience all from the convenience of an easy-to-use interface.  ICE not only brings state-of-the-art technology to the guest, but also fully integrates into the hotel’s management systems, resulting in an increase in staff efficiency, a 90 percent reduction in collateral printing and an overall increased level of service and quality.
“The Bel-Air is celebrated worldwide for its remarkable style and service that attracts some of the world’s most recognized figures,” said David Adelson, CEO, Intelity. “We look forward to elevating the premier luxury experience these guests are accustomed to as we provide them with the most innovative guest service technology.”
“In reopening Hotel Bel-Air, we hope to continue to exceed the high expectations of our returning guests while also welcoming new guests with the latest guest service technology available,” said Edward Mady, Dorchester Collection’s regional director of West Coast, USA. “Great care has been taken to maintain the iconic elements and individual style that makes Hotel Bel-Air so beloved and the addition of ICE is a prime example of a contemporary feature enhancing our traditional service values and elevating the guest experience to a new level.” 
Intelity, headquartered in Orlando, Fla., is the creator of one of the world’s first fully interactive guest service interfaces, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates into property management and POS systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially, becoming a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide including almost all major brands and many significant independents. The customizable interface allows guests to arrange service via an in-room touch screen (ICE Touch); TV (ICE TV); smartphone (ICE Mobile); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE software guest interface and backend management tool have been recognized industrywide earning Intelity the industry’s Most Innovative Hospitality Technology award in 2011, in a vote by hoteliers, and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. 

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