Intelity Broadens Reach in Asia Pacific Region with McLaren International Partnership

  • Intelity
  • 12.02.11
Intelity, creator of one of the world's first fully interactive guest interfaces, has announced a partnership with McLaren International Pty Ltd, to broaden distribution of its award-winning ICE (Interactive Customer Experience™) technology throughout the Asia Pacific region.

Intelity's ICE solution is an innovative virtual concierge platform executed through custom branded tablets, smartphones and touch screen applications that provides hotel guests with the ability to arrange 30 guest services instantly, bridging the gap in communication between hotel staff and guests.
 
Headquartered out of Singapore and Sydney, Australia, McLaren International provides a range of best-of-breed technology solutions and services to the hospitality and related industries for clients across the region.  McLaren will be responsible for local sales, support and implementation services, and will be backed by Intelity for technical support.
 
“McLaren's strong knowledge and relationships within the Asia Pacific region make them the ideal partner for Intelity,” said David Adelson, CEO, Intelity. “It is our hope that through this partnership we will strengthen our international presence and continue to expand globally by providing hoteliers with a guest service solution that helps them meet their business goals while ever increasing guest satisfaction.”
 
“One of the keys to McLaren's success is to provide our customers with best-of-breed technology products, and our partnership with Intelity further supports this commitment,” said Matthew White, McLaren International managing director. “From hoteliers to guests Intelity's ICE has received recognition as an innovative solution that provides value to the guest experience and hotel operations.  We look forward to introducing our customers to ICE and are confident that the response will be overwhelmingly positive.” 
 
Intelity, headquartered in Orlando, Fla., is the creator of one of the world’s first fully integrated guest services platforms, ICE (Interactive Customer Experience™), offering guests more than 30 hotel services. With integration into all hotel PMSs and POS systems, ICE raises hotel operational efficiency, reduces costs, builds revenues and increases guest satisfaction. Since beginning operations in 2007 the guest self-service solution has grown exponentially as a pioneer in hospitality technology. To date ICE technology can be found on four continents serving almost 500 hotels worldwide including most major brands and many significant independents providing guest services via an in-room touch screen (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industrywide, receiving awards in 2011 for Best Innovation in Hospitality Technology from The Wall Street Journal, The Global Business Travel Association (GBTA) and Hospitality Technology Next Generation (HTNG). 



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