Guest-Centric Maestro PMS Selected by Three Multiproperty Groups and Six Independent Operators for Peak Efficiency, Enhanced Guest Experience and Increased Direct Sales

  • Maestro PMS
  • 01.17.12
NORTHWIND, provider of Maestro™ Enterprise Property Management System announced three multiproperty hotel companies and six independent operators selected Maestro hotel software, reservation software and other fully integrated modules for a total of nine new installations.

NORTHWIND-Maestro PMS is a preferred provider of solutions that increase revenue, streamline operations, and drive online reservations for independent hotels, resorts, and multiproperty groups.

Independent boutique and multiproperty operators selecting Maestro include:

  • Sands Resorts with six properties in Myrtle Beach, S.C.,
  • National Hospitality Group Ltd. which operates two properties in British Columbia,
  • Benchmark Hospitality International,
  • Ten Thousand Waves in Santa Fe, N.M.,
  • T-Bar M Resort and Conference Center near San Antonio, Texas,
  • Brookshire Suites in Baltimore,
  • Paul Smith’s College,
  • Bahia Dos in Malabo, Equatorial Guinea,
  • The Georgian Lakeside Resort in New York’s Adirondack Mountains.

“Maestro’s advanced, integrated multimodule, multiproperty platform will help our two hotels increase revenue by cross-selling rooms from a single rooms inventory,” said Bryan Pilbeam, VP of National Hospitality Group, Ltd. which operates the Hotel 540 and the Thompson Hotel and Conference Center in British Columbia, Canada. “Maestro perfectly addresses our need to run two hotels on one system to book more business for both properties. Maestro’s team was knowledgeable and professional.  They understood our business goals and the entire company, from their ownership to the technicians, worked hard to adapt their versatile systems to our requirements. Today, you have to put solid technology on your side to be successful; NORTHWIND enables this for us.”

“Our luxury spa resort is totally unique and Maestro’s integrated PMS and Spa and Activities Management System will tie all aspects of our spa and resort operations together,” said Courtney Morris, spa director at Ten Thousand Waves in Santa Fe, New Mexico.  “Our spa often serves 400 clients a day and Maestro’s PMS Guest History and Analytics solutions will enable us to provide more personalized service and anticipate each guest’s needs.  We researched every system available; Maestro was the best fit for our spa.  NORTHWIND’s professionalism and expertise made the difference.  No other vendor was able to provide the enhancements and functionality we needed.”

“Sands Resorts selected Maestro because its fully-integrated Condo-Ownership Management system provided the best functionality for our multi-property company,” said John Scholtens, IT director of Sands Resorts which operates six condo ownership properties with over 1,300 units in Myrtle Beach, South Carolina.  The company will install Maestro Front Office, Condo Owner Management, Sales & Catering, Yield Management and Travel Agency Management modules. “Maestro provides Sands Resorts with the capability to manage all six properties with multiple modules on a central database and sell our ownership units like hotel rooms. Maestro was the only vendor offering the total integration that will enable our properties to coordinate sales and operate at maximum efficiency.”

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