Newmarket International Receives 2012 MarketTools ACE (Achievement in Customer Excellence) Award

  • Newmarket, an Amadeus company
  • 02.28.12
Newmarket® International, Inc., a worldwide leader in market intelligence, group distribution, sales and catering, and enterprise business management solutions for the global hospitality industry, today announced that the company has won 2012 MarketTools ACE (Achievement in Customer Excellence) Awards in the areas of Worldwide Customer Support, Platinum Customer Support, Americas Customer Support, and Americas Project Management.

2012 marks the sixth consecutive year Newmarket International has been recognized for customer excellence with a MarketTools ACE Award. The accolades demonstrate Newmarket International’s continuing commitment to delivering outstanding customer service and support to its global customer base.

The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.

“We are honored to have been awarded a MarketTools CustomerSat ACE Award for the sixth consecutive year.  The MarketTools CustomerSat ACE Award is a testament to our commitment to deliver the best customer experience possible,” said Jeff Hiscox, president and CEO, Newmarket International.

"We are delighted to recognize Newmarket International as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, president and CEO of MarketTools, Inc.  “We are proud that Newmarket International relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”

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