Trust International is 1st Independent CRS to Offer the Functionalities

  • Trust International
  • 03.06.12
Trust International is the first independent centralized reservation system (CRS) for hotel distribution that fully supports hoteliers in meeting the Americans with Disabilities Act (ADA) requirements in areas relating to reservations.

Enhancements made to Trust’s yourVoyager CRS and all connected channels, including call center, global distribution system (GDS), booking engines, and online travel agencies (OTAs) are now live, enabling Trust’s hotelier clients to meet the 2010 ADA amendments stipulating the following:

  • Individuals with disabilities are able to make reservations for accessible guest rooms during the same hours and in the same manner as other guests
  • Places of lodging identify and describe accessible features of a guest room in sufficient detail to reasonably permit individuals with disabilities to assess independently whether a given hotel or guest room meets his or her accessibility needs
  • The lodging operator hold back the accessible guest rooms for people with disabilities until all other guest rooms of that type have been reserved and the accessible room requested is the only remaining room of that type
  • The lodging operator ensure that a reserved accessible guest room is removed from all reservations systems so that it is not inadvertently released to someone other than the person who reserved the accessible room

“We worked closely with industry experts to coordinate the changes to our CRS and services that are helping our hotelier clients comply with the ADA requirements,” said Richard Wiegmann, Managing Director, Trust International. “As always, we set the bar high at Trust for implementation speed, service levels, flexibility, functionally rich technology, efficiency and many other areas, and we applied the same level of dedication to achieving compliance in this area ahead of schedule. We hope that our extra efforts behind the scenes will enable hoteliers to focus more of their resources on providing all of their guests with the best experience possible at their properties.”
“While ultimately it is the responsibility of the hoteliers to comply with ADA requirements in many different areas, Trust is doing everything possible to make compliance seamless for hoteliers as it relates to reservations and hotel distribution services via Trust International,” Wiegmann said. “With these changes, guests will easily be able to search for and book hotel rooms with ‘accessibility’ features.”

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