Dover Downs Hotel & Casino Selects Rainmaker revolution™ Profit Optimization Solution

  • Rainmaker Group (The Rainmaker Group)
  • 03.20.12
The Rainmaker Group announced that Dover Downs Hotel & Casino will implement its revolution™ profit optimization solution to maximize total customer value for the 500-room hotel, its nine food and beverage outlets, spa, gaming floor, and group convention facilities.

Rainmaker – a market leader in profit and revenue optimization solutions for the Gaming & Hospitality and Multifamily Housing industries – expects to complete the system installation later this year.

“We selected Rainmaker because its team understands how to optimize profitability for gaming hotels. They also have the most effective tools to do it,” said George Fiorile, vice president and general manager of hotel operations for Dover Downs Hotel & Casino. “The revolution system will take into account the value of our customers, including those that use our casino, spa and other outlets, to recommend room rates that reflect their total customer value.”  Fiorile noted the Rainmaker system will be particularly valuable during Dover Downs Hotel & Casino’s busy weekends when it is essential to always have availability for the highest-valued customers.

“Rainmaker is pleased to be working with Dover Downs Hotel & Casino, and we definitely expect to attract the best customers for their entire enterprise,” said Tammy Farley, principal at Rainmaker.  Rainmaker’s revolution profit optimization system will interface with Dover Downs Hotel & Casino’s property management system to automatically receive data on hotel demand which, in combination with customer value information, will be used to generate accurate demand forecasts and rate recommendations.

The Four-Diamond Dover Downs Hotel & Casino is Delaware's leading casino hotel. The property offers the area's largest variety of entertainment, including live harness racing, A-list concerts, 24 hour gaming including virtual table games and live table games, unique shopping, an array of food and beverage outlets ranging from deli to gourmet, a luxurious spa, and has 500 guest rooms with comprehensive group convention facilities.

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