Ruby Tuesday Implements MICROS Table Management Solution Throughout Enterprise to Enhance Guest Experience

  • Oracle Hospitality Food and Beverage Solutions
  • 03.20.12
MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Ruby Tuesday, Inc. has implemented the MICROS Table Management System (TMS), across 750+
locations.

A fully-integrated component of the MICROS Restaurant Enterprise Solution (RES) point-of-sale software solution, MICROS TMS provides visibility to all aspects of the guest dining experience allowing Ruby Tuesday complete control from the moment the first guest is greeted until the last diner is seated.

The MICROS TMS delivers a user-friendly way of managing reservations, customer preferences, seating capacity, wait list management, and special requests, all while easing tedious restaurant management
tasks, thus allowing more time to focus on the guest. As guests arrive, the host at Ruby Tuesday is able to immediately increase guest satisfaction by providing accurate and consistent wait times. The MICROS
TMS allows Ruby Tuesday to increase its control of the guest experience by automatically opening a guest check once the table is seated. An additional feature designed to improve diner satisfaction is an alert
system that notifies managers when critical service points are not met, such as a table that is not greeted or a food and beverage order that is not delivered in a timely manner. With more efficient table
utilization and dining room capacity management, Ruby Tuesday is also able to increase revenue with additional table turns.

“Our goal is to provide the best casual dining experience possible and adding the MICROS TMS to our technology solution set has given us the necessary tools to improve our operations and customer
service,” said Nick Ibrahim, SVP and CTO, Ruby Tuesday, Inc. “An essential component that we sought was the ability to have our team members manage the guest’s dining experience. We are pleased to
have a completely-integrated solution that allows a guest check to open automatically once a table is seated.”

“The MICROS TMS is 100 percent integrated with the MICROS POS, making it easier to use and available for rapid deployment, and provides additional tools for operators to manage and enhance the overall
guest experience,” said Jeff Pinc, Vice President of MICROS Major Accounts Restaurants. “We are excited that Ruby Tuesday has implemented the MICROS TMS, making it the largest United States-based
chain to fully utilize the solution.”




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