NORTHWIND Announces Mobile-Optimized Online Group Management Tools That Enable Guest Self-Serve, Simplify Meeting Planner Experience, and Have Big Impact on Bottom Line

  • Maestro PMS
  • 03.27.12
NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotel, resorts, and multi-property groups, announced the formal launch of its Maestro Group Connection Suite of comprehensive mobile-optimized real-time online group management tools and services.

Maestro’s Group Connection suite gives operators the ability to enable meeting planners to manage multiple rooming lists for multiple events online to ensure accuracy and free hotel staff to focus attention on revenue-generating activities and guest service.  Click here to learn more about Maestro’s solutions for productivity and profitability.

Group business is a significant part of most property’s revenue.  To help independent operators compete with brands and maximize this important segment, NORTHWIND developed the Maestro Group Connection Suite which leverages Maestro’s ResWave online booking engine to deliver new features for operators, meeting planners, and group guests. Maestro’s Group Connection Suite is fully-integrated with the Maestro Property Management System (PMS) to eliminate duplicate rooming list entries and streamline the group reservation process.  The efficient, integrated online Group Connection event management processes enhance services while giving event planners real-time remote access to:

  • 24/7 Real-time Group Member Reservations
  • Group Rooming Lists
  • Custom Group/Event Landing Pages
  • Automatic Personalized Group Member eConfirmations and Updates
  • Group Up-sell of Amenities and Activities to increase revenue
  • Online RFP processing

‘Meeting planners make booking decisions that have huge impact on a hotel’s bottom line’

Gainey Suites Hotel is a top rated independent upscale boutique property in Scottsdale, Arizona with a sizable group segment.  “We use Maestro’s Group Connection tools to book and manage availability for group rooms and to control meetings, events and all related F&B for our ballroom and other functions rooms,” said Rich Newman, general manager for Gainey Suites Hotel.  “The system enables secured remote access, so I remotely monitor our group activity when I am off property.  Maestro’s remote flexibility gives our director of sales and I the ability to respond instantly to changes in availability or group booking activity.  The Group Connection functionality is an effective tool to build our group business.”   Newman noted that Maestro’s online RFP processing module enables his team to accept and respond to RFPs fast to book more business. 

“Meeting planners make booking decisions that have a huge impact on a hotel’s bottom line,” said Warren Dehan, president of NORTHWIND-Maestro PMS.  “We strengthened Maestro’s ResWave Group Connection functionality to give meeting planners seamless visibility and control of their events, and offer operators fresh ways to drive incremental revenue.  The new system streamlines the interaction between meeting planners, group events, and attendees to ensure rooming lists are accurate and the planner has better information.  Our custom group booking webpages are mobile-optimized so group members can book rooms or manage their reservation from their handheld for greater convenience.”   The system also automatically generates and sends group-member confirmations for new bookings and updates if a reservation changes.

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