Micah Solomon, the "New Guru of Customer Service Excellence," Confirmed as Keynote Speaker for the 2012 Passkey Housing Forum

  • Passkey (now a part of Lanyon)
  • 04.17.12
An expert on bridging the technology and customer service gap, Micah Solomon, will deliver the keynote address at the 2012 Passkey Housing Forum ("PHF '12") slated for May 15-17, 2012 at the Hilton Austin. As a customer service strategist, entrepreneur and best-selling author, Solomon will share his techniques and secrets behind excellence in hospitality and customer relations.

PHF '12 is a unique event, uniting a collective group of industry thought leaders and experts from the hotel, destination and meeting planner communities. As the industry's only event dedicated to group housing, the forum offers multiple tracks comprised of industry discussions, real-life case studies, hands-on product sessions, various networking events and a sneak peak at the latest technology solutions from Passkey.
 
Micah Solomon, whom The Financial Post calls a "New Guru of Customer Service Excellence," will educate attendees on his bottom-line friendly strategies for improving customer service and building guest loyalty by transforming everyday transactions into collaborative interactions. Solomon draws on lessons from inside and outside the hospitality industry - from The Ritz-Carlton and Apple Computer, to Operation Smile and Google - including many experiences from his own business-building background. Solomon's unusually visual and memorable presentation style will provide attendees with ways to strengthen their bond with the guests they are serving.
 
"We are giving PHF '12 attendees the opportunity to learn first-hand how to turn their customer service into a competitive advantage, while keeping the technology edge. Micah's insights and experiences in building highly effective customer service strategies will truly resonate with attendees," said Greg Pesik, president and CEO of Passkey.



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