Maestro PMS Selected by Two Multi-Property Hotel Groups and Five Independent Resorts and Luxury Destinations to Increase Revenue, Supercharge High-Touch Guest Service

  • Maestro PMS
  • 04.18.12
NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for the industry’s leading independent hotels, resorts, and multi-property groups, announced that two multi-property hotel companies and five luxury destinations installed  the Maestro Suite in 1Q ’12. 

Independent operators rely on the Maestro PMS Suite of 20 fully–integrated property management modules to deliver 360-degree high-touch service, increase online bookings and revenue, strengthen guest loyalty, and create greater staff productivity.

Independent properties and luxury destinations selecting Maestro PMS include:

• Crescent Hotel Company which operates Basin Park Hotel and Crescent Hotel & Spa;
• The luxury 4.5 Star St. Eugene Golf Resort & Casino in British Columbia;
• World Renowned Schlitterbahn Waterpark Resort in Texas;
• The Prestigious New York Yacht Club, and the Newport Harbor Yacht Club;
• Hotel de Point, New York Opening 2Q 2012 – Managed by Real Hospitality Group
• DeerFields Stables – A luxury private club and equestrian estate;
• The Inn at Rancho Santa Fe, a Benchmark International property.

‘Maestro is a perfect fit to optimize operations and drive direct online bookings for our luxury hotels’

“Real Hospitality Group has had excellent success with the Maestro Property Management Suite at its 205-room Waterfront Place Hotel; this drove our decision to also install Maestro with the ResWave booking engine, Yield Management, and Sales & Catering system at our new Hotel de Point property,” said Rick Day, COO of Real Hospitality Group.  “Maestro is the perfect system to optimize operations for independent properties like ours.  It delivers a powerful property management suite fully-integrated the with ResWave online reservations, and provides the interfaces to link with our energy management system and the numerous dining and retail outlets Hotel de Point will provide.”  The Hotel de Point will open in 2Q 2012.

New York Yacht Club and the Newport Harbor Yacht Club in Newport, Rhode Island, will implement Maestro Multi-Property PMS for room reservations at both facilities and will also utilize the system to reserve boat slips at both yacht harbors.  

One of the most complete business tools to meet the needs of independent operators

“The St. Eugene Golf Resort & Casino selected NORTHWIND’s Maestro system because NORTHWIND specializes in meeting the needs of independent operators,” said Allyson Blake the property’s director of sales and marketing.  St. Eugene Golf Resort & Casino will install Maestro’s front office and sales & catering systems, the ResWave online booking system, and its guest loyalty, golf management, analytics business intelligence, and gift card modules.  “Maestro’s fully-integrated ResWave online booking system was also very important to our decision,” Blake said.  “Maestro enables our guests to book tee-times online when they reserve their room; other systems we evaluated were not able to provide this level of guest convenience.”

Two properties operated by Eureka Historic Hotels, the Crescent Hotel & Spa and the Basin Park Hotel, implemented the Maestro Multi-Property system.  The properties will utilize Maestro’s multi-property single-image database to seamlessly coordinate cross selling and create 360-degree guest service across both hotels.  The properties utilize the Maestro Front Office, ResWave online booking, Spa and Activities Management, and Sales & Catering systems.

Maestro offers high touch activity management
“We will use Maestro’s Front Office, Spa, and Activities management to supplement the high-touch personal service at DeerFields, a private club and equestrian stables,” said James Wilson, DeerField’s owner.  “Maestro’s integrated activity management will be ideal for coordinating guest participation and scheduling at our stables and spa.”  DeerFields offers a Country Inn with gracious, superbly-appointed suites, fine dining, a spa and fitness facility for those with discriminating tastes. 

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