Maestro Installed at Top Ranked Fluno Conference Center

  • Maestro PMS
  • 03.29.07
NORTHWIND, a provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, announced the ARAMARK-managed Fluno Center for Executive Education has installed the integrated Maestro Property Management System (PMS) and Maestro Sales and Catering to manage operations.

The Fluno Center, at the University of Wisconsin-Madison, was ranked No. 1 in the world for food and accommodations in executive education custom programs by the Financial Times for the third straight year in 2006.

“The Fluno Center installed Maestro PMS because NORTHWIND delivers great technology and much more,”  said Fluno Center General Manager Jeffrey Butler.  “NORTHWIND is the only company that offered a true partner relationship with the Fluno Center. They understand hospitality system implementation goes beyond a vendor agreement.  NORTHWIND adapted its solutions to the Fluno Center’s unique requirements and is continuing to surpass our expectations.” 
Butler stated that the Fluno Center’s operations team particularly values Maestro’s free online training webinars where they gain expertise with the system.  The Fluno Center is utilizing the Maestro PMS to streamline front office operations and installed the integrated Maestro Sales and Catering systems to automate its extensive conference facilities. Both Maestro applications share NORTHWIND’s advanced single-image database technology for instant access to all group and guest information throughout the property for optimum services.
Warren Dehan, president of NORTHWIND’s U.S. operations, said, “The Fluno Center management team understood the value of having a conference center’s PMS and banquet event system on the same platform.  They operate a high-volume, high-profile conference center for business professionals who are used to the very best.  We analyzed Fluno’s unique requirements and are delivering technology that enables them to operate more efficiently and deliver optimum guest services.”  
Maestro is utilized by over 6,500 users in 14 countries since 1978.  NORTHWIND maintains an impressive client portfolio including many full-service conference centers and convention facilities worldwide.

“Maestro is focused on the Fluno Center’s mission and has the best technology and services for us,” said GM Jeff Butler.  “We host thousands of professionals from industry, government and nonprofit organizations and Maestro is a solid solution platform for our property today and for our growing needs in the future.” 

NORTHWIND empowers its clients by delivering robust Maestro application solutions sharing a single-image database.  The Maestro Property Management Suite of solutions is comprised of over 19 integrated modules including: 
  • Front office, A/R and group management: Efficient operations for hotels from 3,500 rooms to 25 rooms.
  • GDS two-way XML connectivity: Increases revenue with online, two-way reservation engine with integrated yield management.
  • Condo/timeshare owner management + online: In addition to condo functionality, owners may book units online and review accounts for greater control.
  • Table reservations + online: Agents keep guests on property by pre-booking their dining experiences as well as enabling guests to book their own dining, spa and activity reservations online.
  • Sales and catering: Increases sales team productivity with remote access and cross selling for one hotel or a chain.
  • ResEze Web Booking Engine: Enables you to capture more revenue and maximize Internet sales opportunities by up-selling guests during online room booking.
  • Yield management: Data-driven decision making with this proactive integrated revenue manager for multiple booking channels.
  • Business intelligence tools and analytics: Maximizes revenue opportunities through targeted guest-profile based marketing.
  • CRM: Consultative data mining and marketing services to optimize data use.
  • Work order maintenance: Tracks equipment use and service to optimize asset investment.
  • Spa and activities management: Capture guest preferences and stay information details for greater guest retention, marketing and revenue.
  • Concierge: At your fingertips, centralized and expedited guest services controls
  • Retail Point of Sale: Automates property outlets, pro shops and stores to maximize on property sales
  • Fine Dining Point of Sale: Flexible integrated POS for greater guest service
  • Golf Management: Ensures smooth operations via tee-time and tournament scheduling
  • Club Membership Management: Property-based club membership and accounting
  • CRO: Centralize data and bookings at corporate while facilitating cross property booking enterprise wide.
  • Guest experience management (GEM): Automated guest response analysis for stronger marketing.
  • Multiproperty and ASP: Robust solution that supports all Maestro modules and provides real-time integration utilizing single or multiple database implementations.

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