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Sceptre Hospitality Resources Names Thing5 LLC Preferred Provider of Call Center Services

  • Cloud5 Communications
  • 05.11.12
Sceptre Hospitality Resources, the hospitality industry’s foremost top line revenue enhancement service provider, announced today their “voice services will be powered by Thing5 LLC”, the leading provider of telecommunications and reservation services to the hospitality industry.

“We are excited to be working with Thing5 as our preferred provider of voice reservations services”, said Bill Linehan, Sceptre’s Chief Marketing Officer & Chief Operating Officer. “They have a long track record of helping hospitality clients achieve consistent sales revenue growth. Thing5’s experience, quality of services, and results oriented staff are key attributes hoteliers need in today’s competitive marketplace.” “Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries”, said David Thor, Managing Director of Thing5. "We work in partnership with our clients to achieve their revenue growth goals. Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their voice reservations.” Sceptre’s Call Center Services’ combined offerings will allow clients access to innovative and flexible services. The services cover full Central Reservations Office support, augmentation of In-House staff with overflow and after-hours reservation call support, to PBX operator calls, Click-to-Chat/Call, Email, concierge and loyalty program services. Thing5’s industry leading communication services will offer a professional, sophisticated customer experience with ultimate flexibility for our clients. About Sceptre Hospitality Resources LLC Sceptre Hospitality Resources maximizes revenues for hotels and resorts. With the addition of Whiteboard Labs, the company now serves more than 4,000 properties on its reservation platform. In addition to Windsurfer, a state-of-the-art central reservation system (CRS), Sceptre’s other software include MotionNotes, a video messaging platform, SpaLinx, a spa management and appointment booking application, HotelIQ business intelligence, custom internet marketing services and revenue management services. Sceptre specializes in electronic distribution, reservations connectivity, channel management, site and search engine optimization, revenue management strategies, reservation call centers and direct booking engines. Sceptre also provides interactive marketing programs, including website design, online advertising campaigns, social media solutions and other guest communication systems. Additional information about Sceptre and hospitality industry marketing trends and tools may be found at the company’s website: www.sceptrehospitality.com. About Thing5 LLC Thing5 LLC is a provider of next-generation voice solutions for the hospitality industry. Its offerings allow hotels to have access to powerful, cost-effective solutions that enable unparalleled control over the voice and online channels. Solutions include call center services, hosted PBX, voicemail, auto-attendant, SIP trunking, smart phone applications, social media services and support for legacy PBX systems. Thing5’s offerings fully integrate the people and technology components of voice services, and enable access to advanced analytics for all customer voice interactions including central reservations, on-property reservations, front desk and other business lines such as restaurants and spas. Thing5 services are delivered on a highly scalable and geographically redundant platform as Communication-as-a-Service (CaaS), offering better security and control, as well as highly sophisticated reporting and intelligent routing tools. Thing5 solutions are deployed at thousands of hotels and growing.

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