Credit Card Fraud Worries Hotels

  • 06.01.12
The world’s largest hospitality technology show, HITEC (June 25th - June 28th, 2012) will host thousands of hotel industry executives and vendors from all over the globe gathering to learn about new technology. Leading the industry education sessions at this year’s event will be the “PCI Boot Camp”, sponsored by one of the leaders of the hospitality training space, the Venza Group.

Payment Card Industry (PCI) Compliance is one of the hottest topics this year.  According to the American Hotel & Lodging Association, over 55% of all credit card fraud comes from the hospitality industry.  In a recent article by the national law firm of Arnold Golden Gregory (AGG), over 38% of all credit card breaches occur in hotels and the average fine from a credit card company is $182 per transaction. With these sobering numbers, it is no wonder that credit card security and awareness is on the forefront of the minds of hotel operators, especially when many of the world’s largest hoteliers have all suffered from a lack of PCI compliance.

Once the hotel has secured the data and is in accord with the stringent requirements of the credit card companies, how do hotels stay in compliance? Furthermore, how do hoteliers ensure that all their employees are aware of the policies that protect their guests’ invaluable credit card information?

The Venza Group is addressing this need through the development of an interactive cloud based training program.  They have partnered with AGG to create the PCI Compliance courses, which are perennially updated to keep abreast with regulations.  Additionally, there is a business intelligence layer which allows hotel management to track performance trends by their learners, thereby allowing hoteliers to further mitigate their risk and stave off an infraction.

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