Sandals Resorts Relies on Guarded Systems for Wired/Wireless HSIA, Billing and Control

  • Guarded Systems
  • 06.05.12
When you have a reputation as a leader in luxury hospitality known for creating timeless vacations through exceptional services and amenities it's critical to keep guest satisfaction at an all time high. With the growing dependency on Internet access via a variety of mobile and in-room devices, properly managing and billing for bandwidth is more important than ever before. Since 2008, Sandals Resorts International (SRI) relies on Guarded Systems and its XcessPro solution to manage the wired and wireless HISA installation at its 22 hotels throughout the Caribbean.

“Sandals delivers the highest level of Caribbean hospitality on the planet," said Ian Brown, Guarded Systems CEO. “They depend on Guarded Systems to deliver a wired and wireless infrastructure that supports a myriad applications, from reliable, ultra-high-speed broadband for guests, to digital signage, VoIP, point-of-sale and video applications. XcessPro performs back-office tasks - such as guest authentication, billing and usage control - to support more than 5,000 guestrooms. Sandals remains extremely pleased with the total service and support package that Guarded Systems provides. The same holds true for their guests."

Guarded Systems has been providing high-end technology and communications solutions since mid 1990's. The company successfully designs, deploys and manages enterprise-class networks throughout the United States and overseas. Today, Guarded Systems supports more than 25,000 end users, and more than 250 next-generation enterprise solutions in use around the clock.

Guarded XcessPro is a vibrant, extremely economical, on-demand software platform for user management, branding and access control for hotel public Internet access systems. The system, which can be configured for an independent hotel or a multi-brand enterprise, offers unprecedented flexibility and options in the management and control of the wired or wireless guest Internet process. It integrates with all Nomadix™ functionality seamlessly and is hosted in the cloud.

"We are delighted that our relationship and our technology deployment continues to flourish at SRI properties," said Adnan Syed, Guarded Systems president. "By connecting to the installed Ruckus 802.11n smart Wi-Fi network and existing fixed Ethernet network in all guestrooms, XcessPro is allowing Sandals Resorts to provide billing through their property-management systems and control bandwidth utilization on a per user and global basis. By using Guarded Systems' fully managed solution, SRI is able to capture and monetize guest access in a ubiquitous manner without staff intervention."

In addition to better billing and control of the HSIA network, the Guarded XcessPro solution:

  • Promotes corporate identify and brand management through customization
  • Provides an intuitive interface easy to use by non-technical staff
  • Enables guests to roam between wired and wireless networks and (optionally) prevents guestroom users from gaining free access to meeting room, boardroom or other area WiFi

"One of the key reasons that Sandals Resorts has been so successful with Guarded XcessPro is its ability to track revenues and provide usage and performance metrics in real time," Syed said. "Our ability to monitor and manage bandwidth use by individual, by zone and by site, plus offer multiple payment and package options to suit the needs of users (such as PMS one-way/two-way, credit card, prepaid or free tiering) and deliver complete financial and usage records for audits, dispute resolutions and custom reports, has given Sandals Resorts to continue enhancing the guest experience at every turn and every touch."

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