Infor Solidifies Leadership Position in Hospitality Technology

  • Infor Hospitality, EzRMS
  • 06.26.12
Infor, a leading provider of business application software serving more than 70,000 customers, announced that it has solidified its leadership position in hospitality technology by finalizing the combination of Infor, SoftBrands and EasyRMS into a single organization under the Infor brand.

In addition, property management systems acquired from Amadeus are now part of the Infor portfolio. With a customer base of more than 10,000 properties under management in the Americas, Europe, the Middle East and Asia-Pacific, Infor is able to provide more complete applications for hospitality and gaming companies regardless of size, scale or geography.

As a result of this combination, customers have the opportunity to take advantage of integrated applications from Infor through Infor10 ION technology, and address multi-departmental profit points in the business from the front to the back office with out-of-the-box industry-specific functionality. Building upon the already successful Infor10 HMS application for hotel management, additional Infor10 Hospitality products are tailored to revenue management (RMS),  enterprise asset management (EAM), workforce management (WFM), customer relationship management (CRM), financial management (FMS) and corporate performance management (CPM) and can be unified into a consumer-grade user experience that pulls information from multiple applications in one centralized location providing role-based, in-context analytics.

“Infor customers not only benefit from the broad product portfolio and global reach of enterprise software’s third-largest global player, but also the  top-notch technology and industry expertise that provides faster information, more efficient processes and superior support, enabling them to make better, more informed business decisions in real-time,” said Stewart Applbaum, senior vice president and general manager of Hospitality, Infor.

Now, Infor hospitality customers can utilize Infor Xtreme Support, a program that features specialized, personalized, and proactive customer support around the clock, and the Infor Business Cloud  which facilitates reduced IT costs and faster, easier user connectivity. Infor10 ION technology, the company’s lightweight middleware, provides integration between applications, enabling customers to deploy applications on-premise, in the cloud, or in a hybrid deployment model. With Infor10 HMS, customers can take advantage of a fully cloud-enabled solution built specifically for companies in the hospitality and gaming industries.

“We plan on building off this momentum as we continue innovating for the needs of our customers and remain committed to developing and deploying leading edge technology applications for the hospitality industry,” said Applbaum.


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