Infor Introduces New Mobile Application for the Hospitality Industry

  • Infor Hospitality, EzRMS
  • 06.29.12
Infor, a leading provider of business application software serving more than 70,000 customers, announced the availability of Infor10 HMS Hotel Check-In, an innovative hospitality management application for the Apple® iPad®.

Expanding Infor's suite of applications for the hospitality and gaming industries, this robust application empowers staff to get out from behind the desk and in front of guests, with the real-time information necessary to provide enhanced, personalized service from anywhere in the hotel.

Specifically, Infor10 HMS Hotel Check-In enables check-in to run much more smoothly with staff now having the ability to provide room assignments, registration cards with online signature options, credit card swipes and hotel room key generation straight from the iPad. During a guest's stay, the concierge can use the application to provide a more personalized recommendation to view local attractions by pulling up and printing a customized map with all points of interest clearly labeled for the guest. For check-out, staff can quickly post charges to the guest folio, print folios and view notes right from the application, making for a more painless and seamless checkout process for guests.

"Consumers are growing increasingly accustomed to using their mobile devices to manage their daily activities, and with Infor10 HMS Check-In, hotels are able to offer this service to their guests," said Stewart Applbaum, senior vice president and general manager of hospitality, Infor. "Enabling many hotel functions on mobile devices will help hotels better communicate, allowing them to respond to guest questions and needs in real time giving them a leg up on the competition. Providing a more personalized experience to guests will help increase overall satisfaction, encouraging more repeat visits."

Infor10 HMS Check-In is also a critical tool to increase operational efficiency. The application seamlessly connects the front desk with housekeeping to assign rooms and update room status in real time, moving guests in and out more quickly and efficiently. The application integrates with Infor10 HMS, enabling management to print arrival reports, departure and in-house reports, occupancy flash and forecast reports, and revenue reports with the swipe of a finger.

"Since deploying the Infor10 HMS Hotel Check-In application, our front of house staff has been able to connect with our customers the minute they walk through the door, making the check-in process run smoother than ever," said Michelle Reuther, general manager, French Quarter Hotel Group. "In addition, our housekeeping process has never been more efficient. We're turning over rooms much more quickly, allowing the supervisor to focus on other logistical tasks."

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