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PAR Springer-Miller Releases Newest Update of ATRIO™ Guest Experience Management System

  • Springer-Miller Systems
  • 06.25.12
PAR Springer-Miller Systems, Inc. (PSMS)--- a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems announced the release of the latest version update of its next generation hospitality management system, ATRIO Guest Experience Management.

The ATRIO hospitality technology platform is the most significant technology development to occur in the hospitality industry in the last 25 years.

With ATRIO, PAR Springer-Miller Systems has pioneered and delivered a new generation of technology for the hospitality industry; moving the hospitality industry to The Cloud,  to a new user experience, and to a new way of doing business. View the ATRIO: Hotel Diva Case Study video to experience how ATRIO has moved this San Francisco boutique hotel.

Feature Velocity

ATRIO’s modular architecture enables PAR Springer-Miller to rapidly develop and deploy new features. The latest release includes many new features, reports and integrations that continue to lead the industry in hospitality technology innovation. At the core of ATRIO, the Enterprise Service Bus (ESB) allows for seamless integration of legacy, current and future capabilities. In addition, highlights of ATRIO’s feature velocity and integration include:

  • Data Security- The PCI Security Standards Council has validated the ATRIO Payment Engine as a compliant application. Designed to isolate and protect sensitive cardholder data, ATRIO’s innovative Payment Engine simplifies this aspect of PCI compliance for hotels.
  • Ease of Integration – HTNG has certified ATRIO Guest Experience Management as conformant to the Web Services 2011A Product Specification

Purpose Built for the Cloud

Able to leverage all the advantages of cloud-computing, ATRIO dramatically reduces on-property technology requirements and the associated support staff. By deploying ATRIO in the cloud, sensitive data moves safely off-property, reducing risk and enhancing information security. Available as a service, ATRIO converts what has historically been an expensive capital expense to a more affordable and predictable operating expense. 

Designed for People

ATRIO simplifies operations at all touch points and engages users with an innovative user experience. Role-based dashboards provide easy access to the most commonly used data and tasks. The task-based design of ATRIO guides the user through their job naturally rather than forcing them to conform to software design. The “walk up and use” simplicity of ATRIO ensures zero training usability across roles and user demographics. ATRIO is internationally capable with full support for multiple languages, currencies, date formatting, taxation nuances, and cultural differences. The use of universal icons increases the scanability of the application, allowing all users to work more efficiently. ATRIO incorporates the fundamental design concepts from Microsoft’s Metro UI, making it poised to succeed in usability well into the future.

From “Guess Again” to “Guest Again”

Building on PAR Springer-Miller’s 27 years of experience providing guest-centric hospitality systems, ATRIO enables employees to be pro-active guest-service ‘super heroes.’ ATRIO’s unique Touch-First user experience maximizes heads-up time so your team can focus on the guest and deliver more personalized service. The ability to run ATRIO on a workstation, tablet or mobile device delivers technology when and where you need it -- improving the guest-experience  while  providing guest self-service opportunities.

From guest-centricity to feature velocity and the user experience, ATRIO is designed from the ground up to be flexible, modular, and easy to use. It will differentiate hotel brands, and allow these organizations to capitalize on advances in technology more quickly than the competition.

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