Legendary service ethic inspires HotSOS solution at the Sofitel Legend Metropole Hanoi

  • MTech, A Division of Newmarket® International, Inc
  • 06.19.12
Vietnam’s most iconic heritage address, the Sofitel Legend Metropole Hanoi, is taking a modern approach to preserve its equally legendary service ethic, engaging McLaren Technologies to implement advanced guest tracking solution, HotSOS. Provided by software and hardware solutions developer MTech, HotSOS is a leading preventative maintenance, task management and service optimization system used by the hotel industry worldwide.

McLaren Technologies Managing Director Matthew White said HotSOS is an ideal solution for an esteemed hotel like the Metropole to meet the modern demands of travellers.

“The Metropole Hanoi is undeniably famous its unique history which stretches back to 1901, but that hasn’t prevented it from forging into the future and taking a high-tech approach to maintaining its high pedigree of guest relations and superior customer service,” said Mr White.

“HotSOS has ‘quietly’ revolutionised the hotel’s technology systems behind the scenes while front of house the Metropole continues to present the timeless and elegant service traditions which has endeared it to generations of guests from around the world.”

With a history spanning more than 110 years, the Metropole has hosted all manner of visitors, from Charlie Chaplin to Jane Fonda and Joan Baez to Angelina Jolie.
Sofitel Legend Metropole Hanoi’s General Manager Kai Speth said given that the Metropole is arguably as famous for its outstanding guests – and guest service - as is it for its unique place in Vietnam’s history, choosing the right tracking system was essential.

“With HotSOS, McLaren has provided the perfect technology infrastructure for us to match the professionalism of our staff and meet the requirements of our guests, whether they are diplomats, celebrities or regular business of leisure travellers to Hanoi,” he said.

“HotSOS is not only an ideal way for the hotel to resolve issues before they impact guests, but actually works to exceed expectations by anticipating needs. This approach ties in perfectly with Metropole’s reverence for top service delivered swiftly and in style.”

The automated HotSOS solution better resolves service orders and guest requests, ensuring a seamless service in line with Sofitel’s luxury hospitality and the Metropole’s iconic service standards.

For more information about McLaren contact sales@mclarenint.com or visit the website http://www.mclarenint.com.

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