Hilton Brisbane Continues Upgrade Theme with HotSOS Technology ‘Refurb’

  • MTech, A Division of Newmarket® International, Inc
  • 06.19.12
Hot on the heels of its recent $14 million refurbishment, the Hilton Brisbane has continued its comprehensive hotel update, this month installing a new state-of-the-art technology system, HotSOS from industry leader MTech.

The hotel, which celebrated its 25th anniversary last year – contracted Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions, McLaren Technologies to install the new infrastructure.
Managing Director Matthew White said the installation is certainly in line with the hotel’s continued focus on delivering Brisbane’s best luxury hotel experience for guests.

“Hilton Brisbane has carved a reputation for delivering exceptional experiences and the addition of HotSOS will help continue that tradition,” said Mr White.
Provided by software and hardware solutions developer MTech, HotSOS is one of the industry’s most progressive guest tracking solutions offering preventative maintenance and task management solutions to better resolves service orders and guest requests.

Hilton Brisbane General Manager Martin Kendall said given that the property was the only hotel designed by Harry Seidler, the father of Australian Modernist design, an equally modern technology solution to complement the hotel’s refreshed appearance seemed the next logical step.

“We are one of the most centrally located, five-star hotel in the city and following the revitalisation of the entire property, we now have of the most up-to-date product available in the marketplace, making us extremely competitive.
“From visiting international stars to locals looking for a little R&R, the Hilton Brisbane attracts all manner of guests, and strives to deliver the most modern surroundings and service to each and every one.

“In support of that we felt it was time to commission a technology specialist like McLaren to ensure our guest service optimisation systems, although largely behind the scenes, be equally as impressive as our front of house service and appearance.”

HotSOS is an operational ‘revelation’, allowing hotel teams an opportunity to closely monitor and track tasks to completion. Hotel staff are able to escalate issues direct to managers when timeframes are jeopardised, and the system represents significant cost savings for the hotel, streamlining the guest relations process from back to front of house.

For more information about McLaren contact sales@mclarenint.com or visit the website http://www.mclarenint.com.

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