GuestWare Expands in India and Middle East with Reseller CADD Emirates

  • Guestware®
  • 08.28.12
Guestware, developers of an integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world, has selected CADD Emirates to resell and support Guestware in India and the Middle East.

GuestWare has been working directly in the Middle East for over a decade without a significant local presence. Demand in the region has grown including two international chains standardizing on Guestware. The opportunity for local market sales and servicing will improve exposure within the region for GuestWare’s leading CRM, service delivery and quality management tools. CADD Emirates, with offices in Dubai, UAE, Doha and support center in New Delhi, India will leverage their strong hospitality technology experience to promote and deploy GuestWare’s innovative software.

“Global expansion and growth in key international markets is our highest priority at this time,” said Mike Benjamin, GuestWare’s vice president of sales. “Finding a strong partner like CADD Emirates is critical to helping us increase adoption in the Middle East and India.”

Guestware’s new platform was built from the ground up to support many languages. Each user’s language preference is taken into account for the particular task performed. For example, a housekeeper can report a work order by phone in Russian while the engineer receives the request in Arabic or English on their cell phone.

“We are excited to work with GuestWare and introduce this robust product to the hospitality market place throughout the region.” Said Jimmy Joseph who heads up the HOSTECH - hospitality division of CADD Emirates. “The feedback on the new platform has been very positive and we look forward to helping more hotels implement the solution.”

Additional information about Guestware can be found at www.guestware.com.



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