eRevMax Restructures Customer Service To Deliver Product Consultancy

  • eRevMax
  • 10.04.12
eRevMax International has restructured its customer service to deliver 24/7 technical support and full service product consultancy for revenue managers.

Customers of the RateTiger Suite portfolio and RTConnect will benefit from immediate attention on all technical issues relating to product performance and channel connectivity with a ‘Follow the Sun’ approach adopted by the hotel technology specialist. RTSuite & RTCorp users have also been assigned a dedicated Account Manager to help revenue managers optimize usage and performance of their subscriptions to further improve pricing and booking generation from third party and direct sales channels.

The multi-lingual Account Management team of experienced product professionals, headed by Sunaina Jagtiani - VP Account Management, will deliver product training, oversee issue inquires and support revenue growth with all global customers.

Hotel groups utilizing eRevMax international’s global shopping, distribution & revenue optimisation gateway, RTConnect, have been assigned a Strategic Account Manager and Service Manager to support clients’ commercial objectives and operational requirements. The RTConnect Account Management team will help hotel groups marry a better relation and connectivity with third parry interfaces for revenue growth. 

“By upgrading our support infrastructure, we are able to provide our customers with better service and support, leveraging industry standards and best practices,” said Greg Berman, COO, eRevMax International. “Through this initiative we hope to maintain the value that we provide to our customers and the hotel industry. These teams have been carefully selected to make sure that our customer service experience is both effective and efficient to answer our customer questions and help them benefit from commercial opportunities.”

The Account Management team will be available during local business hours, operating 0900 – 1800hrs on weekdays delivering local language support to make the most of their RateTiger subscription. The new 24*7*365 Support Call Center will continue to support inquiries over email or via phone.

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