Luxury Ski, Spa, Golf and Yachting Resorts Select Maestro to Take them Beyond PMS to More Profitable Operations and High-Touch Guest Service

  • Maestro PMS
  • 10.17.12
NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for one of the industry’s leading independent hotels, resorts, and multi-property groups, announced that five independent resorts selected Maestro Property Management (PMS) and multiple fully-integrated modules.

Maestro empowers hundreds of high-touch independent operators and hotel groups to grow their business and stay ahead of the competition with innovative technology backed by NORTHWIND’s respected Diamond Plus service. 

Luxury resorts that selected Maestro Property Management Suite include the Snow King Resort operated by Benchmark Hospitality International; CrewsInn Hotel & Yachting Center in Trinidad, West Indies; and Sunshine Mountain Lodge in the Canadian Rockies. Maestro goes above and beyond PMS by delivering revenue generating tools and expert services that enable independent operators to maximize revenue, increase productivity and keep guests coming back.

Benchmark implements Maestro Cloud to improve ROI for owners

“Benchmark implemented NORTHWIND’s Maestro PMS Suite as an integral part of its cloud computing strategy to improve ROI for its owners,” said Darrin R. Pinkham, CHTP, Vice President, Information Technology for Benchmark Hospitality International. “NORTHWIND’s Maestro Front Office resort hotel system has cutting edge cloud capabilities. NORTHWIND partnered with us to deliver flexible functionally.” Pinkham noted that Benchmark is able to implement a Maestro Front Office System and establish interfaces to POS, C-RES/mobile apps, call accounting, in-room entertainment, and other systems very quickly for a smooth installation. 

Benchmark’s Snow King Resort in Wyoming installed Maestro Front Office (PMS), Condo and Owner Management, ResWave Online Booking Engine, Yield Management, and Travel Agency modules. CrewsInn Hotel & Yachting Center selected Maestro PMS, Sales & Catering, Yield Management, F&B Point of Sale, Marina Slip management, Analytics, and Loyalty systems. The Sunshine Mountain Lodge, located at 7,200 feet, is the only ski-in ski-out hotel in the Mountain National Parks. Sunshine will install Maestro PMS, Yield Management, ResWave Online Booking Engine, Analytics business intelligence, Gift Card management, and Travel Agent Processing for its resort operation.  

NORTHWIND understands the needs of independent operators

“CrewsInn selected Maestro by NORTHWIND to replace its legacy PMS,” said Simon Hardy, COO of CrewsInn Hotel & Yachting Center. “During the extensive selection phase, we reviewed many top systems and were impressed by Maestro’s powerful functionality and how integrated an experience it was. We are a high-touch boutique hotel and Maestro’s powerful features will definitely help us manage and grow our business in a more coordinated way. NORTHWIND’s team also really showed a commitment to understand CrewsInn’s issues and willingness to partner with us."

NORTHWIND understands the needs of independent operators. Sunshine Mountain Lodge GM, Mark Bell, said, “We value the Maestro installation team. They are doing a great job of getting Sunshine live by its Nov 15 ski-season deadline.” NORTHWIND’s industry leading Diamond Plus Service keeps independents up and running and delivers a variety of flexible training and education options.

Maestro also empowers multi-property hotel groups with enterprise-wide system solutions that deliver true centralized management controls on a single database. This enables closer property coordination, cross-property booking and upsell capabilities, and consistent guest recognition at all touch points for all properties.

Lower cost direct bookings-online, social and mobile

Maestro's Web Connection suite increases profitability and reduces costly third-party dependency with direct bookings for guests, groups, owners, travel agents, and corporate business. The ResWave real-time, integrated booking engine enables guests and groups to book rooms, suites, activities, amenities, spa and dining online, from mobile devices, Facebook, landing pages, and email campaigns.

Maestro Cloud Hosted Solution offers security, peace of mind and reduces expenses
Independent operators are turning to hosted systems to reduce staff, trim hardware investment, simplify PCI-compliant cardholder security, and ensure 24/7 access to property data. Maestro delivers a robust, stable hosted solution that increases profitability and productivity. Managers and ownership teams may access the property’s system at anytime from anywhere to always connect with their operation.

At IHM&RS in New York November 10–13, visit NORTHWIND-Maestro at booth # 2850

For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact NORTHWIND at 1.888.667.8488 or email

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