U.K. Chains, Independents Thrive with Integrated, International Version of Robust Maestro PMS System Suite

  • Maestro PMS
  • 04.17.07
Maestro PMS has rapidly expanded its presence in the United Kingdom since it was introduced only six years ago.

Today it has earned the respect of hoteliers across the country.  Key factors in its success are Maestro’s easy to use reliable property management tools, online booking software, personalized four-diamond training and support services, and upgraded internationalization functionality designed to meet the needs of U.K. chain and independent operators.

Maestro’s director of services and sales for the United Kingdom and Ireland, David Warren, said, “The strength of the Maestro Enterprise Suite of hotel software provides many U.K. hoteliers with a completely integrated system for hotels, spas and conference centers.  Operators here value the full integration between Maestro’s sales and catering, spa and activity scheduling, front office and other modules on a single-image database for better service across a property, or throughout a hotel chain.”  Warren also stated that Maestro’s personalized four-diamond service and free online training webinars ensure the highest quality of client service and training in the UK.   

Dunchurch Park Hotel and Conference Center is a member of the prestigious Signature Hotel Group that has relied on the Maestro Front Office and Sales and Catering systems for six years.  “We operate a busy conference center hotel with 29 meeting rooms and a separate facility that can seat up to 300 people,” said Mary Sparks manager at Dunchurch Park.  “Dunchurch Park runs high occupancy during the week and uses Maestro to manage all its hotel rooms and conference facilities to book meeting rooms, track group accounts, keep schedules and generate banquet invoices.  Our property is in a grade two listed national heritage manor house that cannot be modernized, but we use the most advanced technology possible from Maestro to manage our operation.” 

London-based Red Carnation Hotels is a long-time Maestro PMS chain client that recently upgraded the systems at several of its U.K. properties.  Red Carnation’s information technology manager, Stewart Fidom, said, “We have relied on Maestro for several years and been very pleased with the recent upgrades and speed at which they have been completed. Maestro has exceeded our expectations in terms of reduced downtime and minimal post-upgrade problems.”  Red Carnation operates hotels in the United Kingdom, Switzerland, South Africa and the United States.

Rowton Hall Country House Hotel and Health Club, one of the most luxurious destinations for entertainment and sports celebrities in the United Kingdom, also trusts Maestro PMS to automate its elegant Country House and Health Spa.  “We have used Maestro PMS for several years and it has been an ideal property management platform for our operation,” said General Manager Tony O’Hare.  “We recently underwent a £3.5M renovation and upgraded our Maestro system as well.  We would not consider changing to another application.  David Warren, Maestro’s director in the United Kingdom, is very helpful and the company’s support has been superb.  Their help is just a phone call away.  We understand good service at Rowton Hall, just as Maestro does.” 

Warren Dehan, president of NORTHWIND’s US and international operations, said, “We worked closely with our clients in the U.K. during our launch six years ago and at that time created an international version of Maestro that featured new taxation calculations and reporting to conform to U.K. VAT requirements and integrated address verification specific to the U.K. We will also soon introduce an interface that enables Maestro users to use Servebase global bank debit, credit and loyalty card processing.”   Dehan also stated that Maestro’s ability to utilize almost any technology platform from Windows to Linux enables U.K. clients to adapt the system to their own unique requirements regardless of how large or small the operation.  

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