Customers Using RateTiger Give Thumbs up to eRevMax

  • eRevMax
  • 12.20.12
When it comes to accurate and reliable information, no one can beat eRevMax’s RateTiger channel management solution according to its users. The result of the Annual Customer Satisfaction Survey revealed that 4 out of 5 customers would recommend RateTiger, the award winning channel management solution, to other hoteliers across the world.

The eRevMax customer survey received responses from RateTiger users across the world* assessing eRevMax’s performance with regards to product delivery, data accuracy and quality of services. The high marks were attained as a result of both accurate data and ease of use for the product’s interface, with 83% customers rating RateTiger tools as reliable and easy to use.

In the training category, 85% of customers said they received the level of training needed to help them improve channel optimization of OTAs through the RTSuite channel manager. Four out of five customers (79%) believe the RateTiger solution has proven to be value for money.

“With the commitment of providing excellent products and services, it is of great importance for us to continually improve and adapt our solutions as per our customer requirements. We recently introduced a new ‘Follow-the-Sun’ 24*7*365 Support Center function with experienced software specialist available around the clock to handle product queries. Further we continue to invest in our account management function to ensure the users of products get the maximum benefit. The survey results point out parameters where we fulfil or exceed customer expectations and also highlight areas for further improvements. This is an endorsement to continue and further develop our service offering” said Michael McCartan, CEO, eRevMax International.

*The annual eRevMax Customer Satisfaction Study was conducted from September to October, 2012 from 341 respondents.

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