NEC Simplifies Business Communications with UNIVERGE® Attendant

  • NEC Corporation of America
  • 05.03.07
NEC Unified Solutions, Inc., a leading provider of VoIP and data communications, announced the availability of the UNIVERGE® Attendant (UA5200) for the enterprise and small-medium business (SMB) markets.

The UA5200 is an intelligent call management application that features a new user interface, advanced call-processing capabilities, enhanced directory functionality and improved caller response time with features designed for government, healthcare and higher-education vertical markets.

Ideal for VoIP environments, the UA5200 provides callers with a predetermined menu of options allowing attendants to assist callers with consistent, reliable, integrated information, centrally managed to provide uniform attendant service.  Attendants can quickly identify callers’ desired points of contact using advanced directory filtering and search features.  Directory information is easily linked to multiple sources to get a variety of listings, including employees, physicians, patients, students, vendors and suppliers.  The UA5200 is a network-based application that provides attendants with the flexibility to work from any location and be globally distributed.

To assist administrators with handling a large volume of incoming calls, the UA5200 can be programmed with staff schedules and contact information using customized solution tabs.  By simply clicking the on-call tab, users can locate available personnel based on priority, specialty or group. In addition, users can initiate contact directly by clicking a button, saving precious time in emergency situations. An on-call group admin Web interface is also available for administrative groups to manage contact schedules and priority call order.

To better meet the needs of each customer’s business, the UA5200 provides a modular desktop interface that can be customized to provide the most relevant information to the attendant, further enhancing their productivity.  The attendant can also create group views showing station activity for a business group, such as sales representatives, enabling the attendant to easily direct a call to an available group member. 

“Corporations are under constant pressure to provide the highest level of customer service and quickly respond to requests,” said Paul Lopez, general manager, marketing at NEC Unified Solutions.  “This is especially evident in the government, healthcare and higher-education vertical markets where unique obstacles provide barriers to timely and efficient communication.  The UA5200 UNIVERGE Attendant addresses these needs by providing administrators and agents with the tools to quickly transfer inbound calls and connect callers with the appropriate contact. The user-friendly interface, advanced call routing and VoIP based system allow businesses to improve their attendant productivity.”

The UA5200 runs on NEC’s UNIVERGE OW5000, an open application platform. It is currently available through authorized NEC dealers and vendors and is compatible with NEC’s UNIVEGE SV7000 and NEAX Communications systems.

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