Award-Winning Rudding Park Golf and Conference Center to Upgrade All Systems with Maestro Enterprise Suite

  • Maestro PMS
  • 05.16.07
NORTHWIND, provider of Maestro Enterprise Property Management hotel software and reservation software solutions for hospitality, announced Rudding Park, an award-winning UK golf resort and conference center, has selected Maestro-PMS to automate its operation with a comprehensive four-stage technology implementation.

Rudding Park will install Maestro PMS Front Office, Condo-Timeshare, Golf Tee-Time and Campaign Manager and Work Order systems, as well as the Maestro ResEze Internet booking engine, Analytics business intelligence and Retail Golf applications.

Rudding Park's extensive system implementation will be rolled out in four stages beginning in mid 2007. Stage one will include installation of Maestro Front Office, Condo-Timeshare Management, ResEze, Work Order Scheduling and the Analytics business intelligence modules. The property will install the Maestro Golf Tee-Time Scheduling system in stage two later this year. Rudding Park will also utilize Maestro's Credit Card interface module to enable seamless charge-card and debit-card processing.

Maestro's Director of Services and Sales for the United Kingdom and Ireland, David Warren, said, "Rudding Park is an exceptional example of the way UK operators are leveraging technology to create a more guest-focused, efficient and profitable business. The Maestro PMS system uses a single database for its core modules, so every charge posting is tracked in one system for more accurate accounting and more professional handling of guest services. UK properties operators recognize that the system is easy to learn and use, so staff members become productive faster." Warren also stated that Maestro's personalized Four Diamond Service and free online training seminars ensure the highest quality of client service and training for their clients.

"Rudding Park evaluated many applications before it selected Maestro," Warren explained. "The property found Maestro's ability to centralize all systems on a single database was a compelling factor in its decision." Rudding Park is a luxury hotel and golf destination catering to discerning guests and Maestro's guest-centric functionality will enable it to give guests personalized services from every touch point. The property has won a series of national and local awards for its facilities and service. Nominated as one of the AA's Top 200 hotels, Rudding Park has four AA Red Stars and two AA Rosettes for its restaurant's cuisine. The property's championship 18-hole golf course blends with the magnificent surroundings of the 300-acre 19th century parkland. In addition to its excellent course, the property offers a floodlit covered driving range and golf academy staffed by five PGA professionals to assist guests and club members.

Warren Dehan, president of NORTHWIND Maestro-PMS's US and international operations, said, "We listen to our UK and EMEA clients and continuously add features that make our international version of Maestro more effective for their properties. Maestro's international functionality includes specific taxation calculations and reporting to meet UK VAT requirements and integrated address verification critical to the UK market. Maestro's Servebase global bank debit, credit and loyalty card process interface will also be installed soon. Maestro's entire development team is client-focused, just as our international properties are."

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