Multi-Systems’ Integrated Technology Package Empowers Hyatt Place™ Brand

  • Multi-Systems, Inc. (MSI)
  • 05.17.07
Multi-Systems Inc. (MSI), a technology leader supplying integrated property management systems for the lodging industry, announces WinPM as the technology hub for all Hyatt Place properties.

Hyatt Corporation SVP Jim Abrahamson said, “Hyatt Place is built for travelers needing to maintain a 24/7 lifestyle.  These guests are especially technologically savvy so it was crucial for Hyatt Place to provide technological solutions that complemented our service platform and MSI was a perfect match.”
The newest aspect of MSI’s leading edge technology package includes the addition of a point of sale application, Place Point™. Designed specifically to meet the needs of Hyatt Place’s unique 24-hour food availability, Place Point boasts two hybrids, including: Self Service and Retail.  The Self-Service module allows hotel guests to select menu items through touch screen technology and settle charges directly to the guest folio by swiping their room key or settle directly with a credit card. The order is then sent to a remote printer in the kitchen area. The Retail solution allows the Gallery Hosts the ability to settle transactions for guests at the counter. Place Point™ is fully integrated with MSI’s WinPM product that is used by all newly converted Hyatt Place properties.  With Gallery Hosts already comfortable with WinPM, the addition of Place Point™ seamlessly supports the needs of the food and beverage operation.

MSI’s President Tim Tiller said Place Point ™ offers Hyatt Place guests and staff an intuitive, efficient and contemporary food and beverage experience. “Hyatt Place creates an environment to foster guests’ productivity, relaxation and fulfillment with an emphasis on innovative services. Our state-of-the-art software solution clearly meets the technology expectations of guests and Hyatt Place staff.”

Additional MSI Technology will be found throughout the entire Gallery area including an interface between WinPM and the guest registration kiosks, providing seamless check in and check out ability for hotel guests.  A two-way central reservation connection exists for each Hyatt Place. In addition, WinPM provides functionality to accommodate guests who can now use their Gold Passport cards at Hyatt Place
CEO and MSI’s Founder, Rick Munson states, “We are honored to partner with the Hyatt Place brand and look forward to meeting their evolving technology needs for years to come.”



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