New Integration Between InfoGenesis and PAR Springer-Miller Systems is Changing Hospitality Technology Norms

  • InfoGenesis
  • 06.26.06
InfoGenesis and PAR Springer-Miller Systems, both leading hospitality technology companies, have just announced new integration between InfoGenesis POS and the SMS|Host Hospitality Management System.

Both companies are initial charter members of the Hotel Technology Next Generation (HTNG) group that works co-operatively to satisfy needs of the hospitality industry. The integration between these companies’ solutions will allow hotels and resorts to tap into previously unavailable data to better serve guests and improve operations. Because the data stream is more timely, users can get a complete view of who the guest is and their history. This helps hotels and resorts capitalize on critical service opportunities that involve a guest making a value judgment about the property.

 “The integration between PAR Springer-Miller Systems and InfoGenesis is important to the hospitality industry,” said Mark Tapling, COO of InfoGenesis.  “It gives hotels and resorts, our mutual customers, the ability to take their service to a higher, more intuitive level. The real-time data exchange gives operators more power when trying to serve guests and eliminates important integration headaches that ramp up labor costs.”

The XML connector between InfoGenesis POS and the SMS|Host Hospitality Management System enables a real-time transactional interchange for the purpose of sharing critical data between the different users of the POS system and the property/guest management system. Everything from reservation and account inquiries to postings and configuration data comparisons are possible through the integration. These real-time capabilities have an important influence on a staff’s ability to take on guest issues intelligently and produce positive results. The system interoperability portion of the integration also eliminates manual night audit input and reconciliation while providing an audit trail.

InfoGenesis and PAR Springer-Miller Systems are committed to supporting and improving this integration. Both companies share in the idea that solutions should be guest-centric—allowing for better guest data, personalized service, and an increase in per guest revenue.

 “This integration represents a way to dramatically change how hotels identify and service their guests,” said Sophie Grigg, Vice President of Research & Development for PAR Springer-Miller Systems.  “The instant interaction, seamless posting, co-operative end-of-day processing, and mapping of configuration data gives our customers the right tools to create a seamless experience during any interaction. This also gives the hotelier the flexibility to provide targeted packaging of point-of-sale items while maintaining full accountability for package breakage.”      

InfoGenesis has provided technology solutions for more than 20 years.  During that time, clients have experienced high return on investment through innovative technology, industry-

leading service and receiving actionable business data.  InfoGenesis was acquired by Warburg  Pincus in 2004 and is headquartered in Santa Barbara, California

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