Four-Diamond Graves 601 Hotel Earns ‘Gold List’ Reputation with Service, Cutting-Edge Technology

  • NxTV, Inc.
  • 05.29.07
With one of the state’s four-star, four-diamond restaurants and clubs called Cosmos, Graves 601 is regarded as the most sophisticated and luxurious hotel in the Midwest, earning the Conde Nast Gold List Reserve title.

As one critic wrote, “Walking into Graves 601 is like buying a ticket to New York.”   

With cachet to spare, Graves 601, named World’s Best Business Hotel by Travel and Leisure Magazine, also wins raves from Wine Spectator, Interior Design, The New York Times and Condé Nast Traveler for its striking décor, personalized services and leading-edge guest room technology. 
 
“We offer the right balance for our elite clientele–professional, personal service, award-winning decor and luxury amenities,” said Scott Fischburg, vice president of sales and marketing at the 225-room Graves 601 Hotel. “This includes 42-inch plasma screens in every room, and we rely on the NxTV converged IP network platform for the entertainment, corporate meeting information, room service menus and Internet connectivity that our guests value.  We partnered with NxTV because technology changes quickly, and their digital IP delivery system is well-positioned to accommodate future advancements.”  

All rooms are furnished with DVD/CD players, wired and wireless HSIA, as well as wireless digital keyboards for accessing a library of movies and music, checking e-mail and viewing hotel information.  “Our rooms are a balance of rich textures, comfortable surroundings and leading-edge technology,” said Fischburg.  “NxTV gives us more than just movies, Internet connectivity and guest information; their in-room hotel entertainment systems deliver a spectrum of advanced two-way services and the clearest digital viewing possible.” 
 
As part of Graves 601’s in-room services, the property also displays the names and locations of area retailers, spas and other select services.  “We recommend several local stores, spas and other sites, and we provide their information to guests as a service of Graves 601 – this is not paid advertising, but something we think our guests will value.”  The NxTV IP platform makes it simple to add or change guestroom on-screen information to accommodate seasonal changes or to update property offerings and corporate meeting information.

The property maintains high standards to ensure the safety of its guests as well.  Scott Huston, facilities manager for Graves 601, oversees security for the downtown property.  “We secure our property at many levels.  Our property entrance and elevators operate only with guestroom door cards.  Guestroom doors have auto dead bolts, and electronic locks track all entries.”  Many of the property’s systems utilize an advanced converged IP network.  With converged IP networks, HD video on demand, IPTV free-to-guest content, high-speed Internet access and communication with mini bar, voice-over IP telephony and POS systems, all leverage one converged IP network for greater cost savings, reliability, improved applications integration, scalability and increased revenue.  NxTV provides Graves 601 with many of these IP-based in-room services.   

“The Graves 601 is focused on its guests–this sets us apart,” Fischburg said.  “Our guests return frequently and refer their friends and associates because we exceed their expectations in every area from guest service to in-room technology.  Simply put, they tell us we are the best hotel they have ever visited.”



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