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Foxwoods to Standardize Events on Passkey

  • Passkey (now a part of Lanyon)
  • 06.01.07
Foxwoods Resort Casino, one of the nation's leading gaming and hospitality companies, announced today that it is adopting Passkey, one of the world's leading online group reservation system, as its standard method for handling and managing group reservations.

Foxwoods has begun offering Passkey to all its meeting planners and events, from weddings, corporate events and meetings, to conferences and conventions.
"We are pleased to offer our meeting planners and their attendees this automated system to streamline the group reservation process" stated Joan Esneault, Executive Director of Resort Sales at Foxwoods. "As we grow our resort to include MGM Grand at Foxwoods in 2008, we will be positioned to exceed the expectations of all of our group clients."

Foxwoods' mission is to consistently provide an exquisite event experience that exceeds all planner expectations for event success. Passkey will be an important element of that mission.  Event attendees at Foxwoods will now be able to use Passkey's custom event websites to make, modify and cancel their hotel reservations from any web browser. Planners will benefit from 24/7 access to online event reports, which helps them optimize their event housing. With Passkey, Foxwoods can:
Offer group attendees online booking through custom event websites,drive ancillary revenues from up-selling hotel services and amenities to group attendees,establish better room block-optimization and reduce attrition exposure and wash,Offer planners access to real-time pick-up and booking pace reports and upload rooming lists in any format.

"The staff at Passkey has been extremely flexible to our internal needs as we get ready to launch the first 2-way interface allowing a seamless process of booking groups through Passkey and our own call center," said Debra Pyles, Director of Reservations and Guest Services at Foxwoods. "We will have no need to re-key reservations. We are ready to take the traditional group reservation process to the next level as we customize attendee websites, and provide them with the most updated technology in the market.

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