More Integration |
| 27% |
Centralized Systems, SaaS |
| 8% |
Greater personalization |
| 6% |
Mobile technology |
| 14% |
More bandwidth, IP, convergence |
| 8% |
Self service |
| 6% |
Faster, better reporting |
| 3% |
Green technology, more energy management |
| 10% |
Voice-over IP |
| 0% |
Security, privacy issues |
| 6% |
RFID |
| 3% |