White Papers


  • Enterprise Systems
    Smart Enterprise Trends: 10 Strategic Drivers that will Empower the Smart Enterprise
    • NEC Corporation of America
    • technology trends, future of technology, enterprise solutions
    Competing in today’s business environment is about meeting challenges, making decisions and innovating rapidly – using the best and most current technologies, tools and information. With more than 100 years of excellence in both information and communications technologies, NEC shares its views regarding trends and technologies that in 2014 will drive productivity and provide businesses with superior customer service, a more flexible work environment and a competitive edge.
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  • Guest Experience
    An Oracle Hospitality-Phocuswright Study: Creating the Coveted Hotel Guest Experience, Perspectives from Consumers and Hoteliers
    • ORACLE HOSPITALITY HOTEL AND RESORT SOLUTIONS
    • Oracle Hospitality, Phocuswright, Guest Experience
    Travelers are increasingly looking for – and expect – a more personalized experience from the hotels they visit, and they are increasingly looking at technology as a critical part of that experience. The survey, Creating the Coveted Hotel Guest Experience, reflects the thoughts of more than 2,700 U.S. and European travelers, as well as the perspective of hoteliers to gauge how well they align with consumers’ expectations.
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  • Guest Experience
    DOCSIS: Deliver Guest Internet by Leveraging Existing Coax
    • SONIFI Solutions
    This white paper by SONIFI Solutions discusses how to deliver guest internet by leveraging existing coax technology within a hotel property for a cost-effective yet high performance experience.
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  • Guest Management
    Hotel Technology: What to Ask For & Expect From Any Technology Vendor
    • NAVIS
    Technology is a necessity today; however, technology partnerships can be a love-hate relationship. Here are a few things to think about as you evaluate new technology partners.
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  • Guestroom Technology
    Hotel Guestroom Entertainment for Today's Tech-savvy Travelers
    • Hotel Internet Services
    Providing a seamless, secure and personalized guestroom TV experience that increases guest satisfaction and maximizes profits.
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  • Hotel
    Hotel Operations in the Cloud
    • SkyTouch Technology
    • cloud-based solutions, hotel operations, hotel management systems
    SkyTouch Technology provides insights from our extensive research and experience working in the cloud. This white paper provides basic cloud computing definitions and characteristics, outlines benefits and challenges, and offers a decision-making checklist for hospitality executives to evaluate migrating their hotel management applications to the cloud.
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  • Hotel Management
    2015 Hospitality CIO Survey Results
    • HP and Hospitality Upgrade
    • hospitality CIO, hospitality technology, big data
    Hospitality Upgrade partnered with HP to survey hospitality industry chief information officers (CIO) about their plans for IT investment, solution sourcing, and the strategic role of the CIO.
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  • Mobile Device Technology
    Millennials and Hospitality: The Redefinition of Service
    • Oracle Hospitality
    • millennials, mobile device, hospitality technology
    More than 9,000 millennials from around the world discussed their use of technology in hotels, restaurants, bars and coffee shops in a groundbreaking survey that quantifies the impact mobile devices are having on hospitality. This report highlights the ways in which hospitality operators need to adapt their services to meet the individual needs of millennials.
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  • Mobile Solutions
    The Connected Traveler: What Your Hotel Needs to Know
    • Comcast Business
    • Mobile Solutions, Hotel Wi-Fi, Guestroom Technology
    Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more tech-savvy and connected than ever.
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  • Point of Sale
    Data Transformation
    • SkyWire

    While raw data may be readily available through software generated reports, ultimately, it is the customer’s responsibility to pull the data out and attempt to reverse engineer the database. If this cannot be achieved, the data will be rendered useless – opportunity FAIL. Currently, there is a major gap in the POS industry that is derived from understanding and converting raw data into working data. SkyWire POS’s innovative build and technology directly addresses and closes this gap in the POS industry through its groundbreaking data transformation approach.

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  • Point of Sale
    SkyWire Spa's Payment Safe
    • SkyWire

    As life goes, challenges arise, and problem-solvers rise up to meet those challenges. This is the case for the Spa Industry’s experience with the Payment Card Industry (PCI) standards. While they are a set of vastly beneficial security practices in whole, they have presented the Spa Industry with a particular set of challenges that SkyWire Spa has sought to overcome. Given the service-orientated nature of the spa industry, Spas tend to experience a high number of no-shows for appointments and last-minute cancellations from their patrons. In the past, pre-PCI compliance era, Spas would have required their patrons to put a credit card down to hold their appointment. However, to maintain PCI compliancy, service providers can no longer store or hold unencrypted credit card information on site, thus removing any financial consequence to the patron if they do not keep their appointment. The removal has resulted in a direct loss of revenue for both the service provider and the therapist employees because it is difficult to fill last minute openings. To combat this issue, SkyWire Spa has employed a Payment Safe to take its clients out of scope, thus enabling their clients to provide a secure transaction process while reinstating a revenue stream from their cancellation and no-show appointment policies. In addition, SkyWire’s architectural credit card obfuscation design allows its clients to mitigate their risk from breaches of data at rest.

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  • Revenue Management
    2018 Hotel Brand Reputation Rankings: USA & Canada
    • ReviewPro

    For this report ReviewPro analyzed 15,423,138 online reviews of 32,359 hotels representing 179 brands in the US and Canada. The data was drawn from 65 review sources over a one-year period from April 1, 2017 to March 31, 2018 and compares performance to the previous year, from April 1, 2016 to March 31, 2017.

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  • Telecom
    PBX Regret: 6 Dirty Little Secrets Some Hotel Communication Providers Do Not Want Exposed
    • PHONESUITE Telephony Solutions
    • Communication, PBX, Telephony solutions
    As hotel communication evolves, some providers have become creative with packaging solutions that may not be what they seem. The result- hoteliers are destined for PBX Regret.
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  • Unified Communications
    Reducing UC Costs and Increasing Business Performance in the Cloud with UCaaS
    • NEC Corporation of America
    • UCaaS, communication technology, unified communications
    Businesses today communicate in more ways, using more technologies, than ever before. Calls are as likely to take place on mobile devices and computers as they are on desk phones, and communication methods now include not only traditional one-on-one voice calling, but also Internet calling; conferencing and collaboration; and messaging and instant messaging. As communications continue to evolve, so too will the number and complexity of devices and formats – along with the challenge of using them effectively and cost-efficiently.
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  • Wireless Technology
    The Evolution of Hotel Wi-Fi
    • Eleven
    It’s hard to believe that there was a world before smartphones and Wi-Fi. In reality, it was less than 20 years ago that Wi-Fi was first available in our homes and just over 10 years since the first iPhone came out. We have quickly become accustomed to the world at our fingertips. 
    Read More »


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