Hot Shots


07/13/2020
Alex Koch

Alex Koch

vice president of development
Eureka Casinos
Alex Koch is vice president of development for Eureka Casinos, a growing hospitality enterprise with four properties in Nevada and New Hampshire. He joined the company in 2009 after serving as director of financial planning and analysis for Las Vegas Sands’ U.S. operations and helping direct the analysis function at Golden Nugget Gaming. At Eureka, Alex oversees acquisitions, information systems and special projects.

Eureka Casinos has a reputation in the gaming industry for creatively using technology to improve both guest and employee experiences. A few years ago, the company partnered with Great Place to Work to measure staff satisfaction. “We discovered areas where employees were happy and areas where we could improve, and we immediately began making positive changes based on this new way to listen to staff,” he said. For example, front desk employees at Eureka Casino Resort indicated that computers were running slow, resulting in longer check-in times. 

So, the company invested in new PMS-compatible computers that shaved almost 15 percent off every guest transaction. When housekeeping staff at Rising Star Sports Ranch Resort wanted a better way to service guest requests, the property adopted robotics for the delivery of extra towels, pillows and blankets, making it the first hotel in Nevada to offer room service via robot. The result is happier staff and a more efficient workplace. So much so that Eureka Casino Resort has been included in Fortune magazine’s ‘Top 100 Medium Workplaces in America’ list for two consecutive years, landing the #35 spot for 2019-2020.

Click on the following link to read more: 
https://www.hospitalityupgrade.com/_magazine/MagazineArticles/TechnologyRockStarsALEXANDERKOCH.asp/


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