Agilysys Announces General Availability of rGuest Buy Self-Service Kiosk Solution

  • Agilysys
  • 08.02.16
Agilysys has announced the general availability of rGuest® Buy, the company's groundbreaking self-service kiosk solution that extends point-of-sale reach, improves guest service and reduces staff demand.

The solution is part of Agilysys’ continuing dramatic market penetration in food and beverage venues that sell pre-packaged and barcoded food items, a large and growing hospitality segment. rGuest Buy is currently deployed at more than 25 customer sites across the country, including corporate cafeterias at a top five U.S. bank, a top 40 U.S. law firm, one of the nation’s largest technology manufacturers, and at a national financial services firm.

“We built rGuest Buy from the ground up to meet the unique needs of the hospitality industry,” said Larry Steinberg, chief technology officer and senior vice president of development at Agilysys. “It’s built upon the rGuest platform and integrated with our industry-leading InfoGenesis® point-of-sale product, ensuring a robust and reliable foundation with plenty of room to grow. With rGuest Buy, it’s easier than ever to deliver a next-generation software-as-a-service (SaaS)-based POS solution throughout an operator’s enterprise. The many advantages of this revolutionary POS kiosk solution include improved efficiency and service, lower staff demand and a reduction in overall costs.”

rGuest Buy, recently named a Champion in Info-Tech Research Group's "Self-Service Kiosks Vendor Landscape" report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.

Research shows that more than 90 percent of consumers — particularly millennials — expect self-service and mobile food and beverage solutions. With rGuest Buy, hospitality venues can leverage their existing InfoGenesis menus in order to serve guests 24/7 and increase revenue. Moreover, rGuest Buy processes credit cards through rGuest Pay, the hospitality industry’s leading PCI-validated payment platform that integrates seamlessly with rGuest Buy to protect card data in transit, prevent card number theft, reject fraudulent cards and reduce improper chargebacks.

Delivered as a cloud-based solution, rGuest Buy offers a reduced technology footprint as well as robust security and fast support turnaround times. Additionally, new product releases and features are delivered automatically to all rGuest Buy devices on property. The solution offers an always-on customer experience with robust network tolerance and offline capabilities.

Key features of rGuest Buy include:

  • Multi-tenant and hierarchical enterprise management
  • Items, menu, price and tax levels
  • Policy management
  • Scanner and scan workflow
  • Scale and weighted items workflow
  • Credit card, Apple Pay and Google Wallet tender via rGuest Pay
  • Payroll deductions
  • Stored card value tender types
  • Seamless offline mode experience
  • Receipt printing and customization
  • Business intelligence reports

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