Agilysys Recognized as a Champion in Info-Tech Research Group's Self-service Kiosks Vendor Landscape Report

  • Agilysys
  • 11.02.16
Agilysys, Inc., a provider of next-generation hospitality software solutions and services, announced that the company has been listed as a Champion in Info-Tech Research Group's Self-Service Kiosks Vendor Landscape report for its rGuest® Buy POS kiosk system.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology industry. Assessing companies by the strength of their offerings and their strategies for the enterprise, the reports recognize the contributions of exceptional vendors in a particular category.

Evaluations in the self-service kiosk solution category ranked vendors and their products based on eight criteria - features, usability, affordability, architecture, viability, strategy, reach and integration. The report assessed vendors that offer broad capabilities across multiple operating scenarios. Champions not only received high scores for most evaluation criteria but also offer excellent value, have a strong market presence and are typically industry trendsetters.

"This report not only underscores the importance of the self-service POS kiosk to overall hospitality operations but also attests to the leadership position Agilysys has attained in the delivery of innovative POS solutions," said Jim Walker, senior vice president of global revenue at Agilysys. “rGuest Buy sets a new industry standard for kiosk Grab-N-Go POS solutions by transferring control and convenience to guests and giving them the freedom to browse menu options whenever they choose to do so. With rGuest Buy, it’s easier than ever to implement a next-generation software-as-a-service POS solution that delivers improved efficiency, enhanced service and lower costs.”

rGuest Buy is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for simple deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.

"The Agilysys rGuest Buy kiosk solution creates a unique customer experience while improving the margins of venues,” said Larry Fretz, gaming and hospitality practice lead at Info-Tech Research Group. “It offers holistic automation of the entire food service environment by streamlining ordering and reservation processes as well as food preparation, serving and customer payment. It also acts as a data repository, creating customer profiles that enable upselling and marketing opportunities. Agilysys is a long-tenured market player, offering a multitude of solutions to a strong base of casino and hotel clients, and rGuest Buy is a notable performer in the kiosk solution space.”




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