Cher-Ae Heights Casino Selects Agilysys Solution Suite for Increased Operational Efficiency and Secure Guest Payments

  • Agilysys
  • 02.15.18
Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, announced that the Cher-Ae Heights Casino in Northern California has chosen Agilysys InfoGenesis® POS, rGuest® Analyze and rGuest® Pay solutions to upgrade technology at the property.

The casino will secure guests’ financial data with rGuest Pay, while InfoGenesis POS will help optimize food and beverage operations to deliver an exceptional guest experience. rGuest Analyze will allow management to utilize POS data to provide key operational insights and act on them in real-time to boost profitability and improve efficiency. 
 
It was important to the management team at Cher-Ae Heights to be EMV and PCI compliant while adding flexibility with deeper insight into operations. When looking for new technology for the property, they found that the innovative solutions from Agilysys met their demands to replace a long-time competitive solution. The partnership with Cher-Ae Heights Casino extends Agilysys’ track record of success with tribal gaming operators that depend on Agilysys solutions to successfully manage their operations and customer interactions. 
 
“We see so many advantages for our casino with these Agilysys products, and we are excited to have them be a part of our operations,” said Ron Badouin, general manager at Cher-Ae Heights Casino. “InfoGenesis POS will help us streamline food and beverage operations while rGuest Analyze provides us with real-time, detailed key performance metrics, eliminating the need for manual reports and spreadsheets. We are particularly excited for the security that comes with rGuest Pay, giving us peace of mind with complete, secure payment processing for our guests.”
 
Cher-Ae Heights Casino chose the following Agilysys solutions:
 
• InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.
 
• rGuest Pay is a payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations.
 
• rGuest Analyze is a groundbreaking business intelligence solution that allows managers to identify key performance metrics — such as sales trends, table turns and product mix — and act on the insights in real time to boost profitability and optimize operations. The made-for-hospitality application highlights revenue opportunities and improves business processes, and its out-of-the-box reporting and dashboard capabilities eliminate the need for error-prone manual reports and spreadsheets.
 
“We look forward to helping Cher-Ae Heights Casino drive operating efficiency from day one with comprehensive and feature-rich solutions,” said Sridhar Laveti, vice president of products and customer support at Agilysys. “rGuest Pay is an ideal solution for properties that want complete security of guest financial data, and InfoGenesis POS will increase efficiency across the property and allow staff to deliver world-class guest service.”
 
Located on the cliffs overlooking the breathtaking Northern California shore, the Cher-Ae Heights Casino is owned and operated by the Cher-Ae Heights Indian Community of the Trinidad Rancheria. Just five minutes off of Highway 101 in beautiful Trinidad, the casino property has premier gaming, dining and live entertainment options for any taste. The on-site premier nightspot, the Firewater Lounge, features nightly events and frequent showings of UFC fights.



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