Chukchansi Gold Resort & Casino Chooses InfoGenesis® POS Providing Enhanced Visibility into the Guest Journey

  • Agilysys
  • 11.06.18
Agilysys, Inc., a leading global provider of next-generation hospitality software solutions and services, announced that Chukchansi Gold Resort & Casino has chosen the InfoGenesis point-of-sale solution to manage the property’s food and beverage operations.

The comprehensive point-of-sale system will help the resort streamline operations across the property while enabling staff to deliver seamless guest service.  
 
Located near Yosemite National Park in California, Chukchansi Gold Resort & Casino boasts 402 rooms, 1,800 slot machines, an onsite spa and various dining options. The resort was voted Best Local Casino for the 11th year and Best Hotel for Casino Dining in the Best of the Valley Restaurant Awards. The resort’s management team wanted point-of-sale technology that not only would deliver comprehensive functionality, but also allow them to learn more about their guests, including spending patterns, and provide a set of robust interfaces. When considering new technology for the property, they found that the innovative InfoGenesis POS met their demands to replace a long-time competitive solution.
 
“We’re looking forward to implementing the InfoGenesis POS system, which will allow us to learn about our guests from a 360-degree view of their journey across our property,” said Bryan Murray, Director of IT at Chukchansi Gold Resort & Casino. “We handle 11,000 covers a week in our Goldfields Café alone, so efficiency and ease-of-use is important to us. The InfoGenesis POS is an ideal fit, with features and functionality that will help us offer a quality experience in a variety of settings.” 
 
InfoGenesis POS is an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. The cloud-based deployment of InfoGenesis will allow the property to be more cost-effective in their operations, avoiding the resources and space needed to maintain the system onsite.
 
“We’re excited to expand our partnership with the Chukchansi Gold Resort & Casino,” said Don DeMarinis, senior vice president of sales for the Americas at Agilysys. “The innovative and guest-centric InfoGenesis POS will help the property streamline operations and deliver an exceptional experience at every customer touchpoint. With greater visibility and control of the entire guest journey, Chukchansi Gold Resort & Casino will be able to increase guest loyalty and generate revenue growth.”

Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. 
 
Agilysys operates across North America, Europe, Asia-Pacific and India with headquarters located in Alpharetta, GA. 


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