Falkensteiner Hotels Selects Trust International as Global Distribution Partner

  • Trust International
  • 03.13.13
Falkensteiner Hotels & Residences expects to add five properties in Austria, Croatia, Italy and Germany by the end of 2014, and has chosen Trust International as part of its growth plan for global distribution.

Falkensteiner Hotels Taps Trust International’s Technology, Services to Foster Growth


Falkensteiner Hotels & Residences has been expanding rapidly during the last years and has further plans for growth in 2013 and beyond. Choosing the right global distribution partner is critical to their growth plans, so they have selected Trust International as their strategic partner for all distribution related services for their 32 current hotel properties. Falkensteiner expects to add five properties in Austria, Croatia, Italy and Germany by yearend 2014.

“As we grow, we had to find the right distribution solution to support this development, making sure that we have a one-stop solution in place to streamline all channels,” said Otmar Michaeler, CEO, Falkensteiner Michaeler Tourism Group. “Trust International’s technology and services are enabling and helping foster our growth. Trust has a proven track record of delivering scalable systems that are cost-efficient and drive revenue growth for hotels. We are looking forward to see the first positive results of our partnership within the next weeks.”

Trust’s service scenario includes the interfaces with the OTAs, the GDSs and the integration of the Protel Property Management System (PMS) used by Falkensteiner Hotels & Residences. Together with the professional data management in yourVoyager, the interface to their own voucher system and the financial services via Trust|Com, Trust’s fully integrated travel agency commission handling service, Falkensteiner Hotels & Residences are able to touch customers in all points of the globe.

Trust's user-friendly and easy-to-navigate Trust|GuestBooker IBE provides direct, real-time access to the properties’ descriptive content, pictures, rates and availability. A high degree of customization makes it possible to seamlessly integrate the IBE with Falkensteiner’s websites for a cost-effective, low-maintenance solution that drives traffic and converts lookers to bookers.

“From seamless implementation, training, and key account management to ongoing system consulting, we provide the technology and the people, allowing Falkensteiner Hotels to concentrate on growing their business and providing the flawless customer experiences for which they are known,” said Richard Wiegmann, managing director, Trust International. “Trust is always at the forefront of providing new cost-effective booking channels that help hotels retain more booking revenue by connecting with their customers wherever they are.”




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