Guest-tek Appoints David Jacobs as Senior Director of Global Services for the Americas

  • GuestTek™
  • 02.18.15
Guest-tek™ has appointed David Jacobs as its new senior director of global services for the Americas, in order to help Guest-tek's contact center support keep pace with its growth.

Though his primary focus is the Americas, Jacobs will be refining best practices for all of Guest-tek’s contact centers — ensuring world-class client service and support to every geographic area the company serves.

“David Jacobs is the ideal person for adapting our contact center support to Guest-tek’s ongoing growth,” said Neil Williams, senior vice president of global services for Guest-tek. “As our list of global client hotels grows, so does our duty to continue delivering the best service and support possible.”

David has spent more than two decades managing service and support organizations of all sizes in both domestic and international locations. In that time he has acquired considerable expertise in HSIA, interactive media and electronic payments for the hospitality industry. David began his career in contact center operations with TAG (The Answer Group) in Florida — where he grew his team from 45 to more than 475 staff members handling over 15,000 calls daily. He comes to Guest-tek after serving five years as vice president of contact center operations with Sonifi/LodgeNet.

“I am excited to be joining such a motivated group of smart individuals working together as a cohesive force,” said Jacobs. “Everything is in place to properly support all of our hoteliers’ needs.”

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