Harrah’s Cherokee Casino Resort Selects Cloud5 to deliver fast, dependable HSIA Services

  • Cloud5 Communications
  • 03.18.21
Cloud5 Communications, a leading provider of communications solutions for the world’s top hotel brands and management companies, today announced that Harrah’s Cherokee Casino Resort in Western North Carolina recently deployed the Cloud5 HSIA solution into their 1,100 room property and will now be extending the deployment as part of their expansion project scheduled to open later this year.


Located on 56 acres in the heart of the Great Smoky Mountains, Harrah’s Cherokee Casino Resort also features over 3,000 games, the Le Fu Men gaming area, nine restaurants, the luxurious 18,000 square foot Mandara Spa, nine retail shops and the 3,000 plus seat Event Center. The resort’s new convention center and hotel tower, set to open later this year will add 725 hotel rooms, new restaurants and 83,000 square feet of convention space.
 
Brooks Robinson, Regional Senior Vice President and General Manager of Harrah’s Cherokee Casinos commented, “Harrah’s Cherokee is committed to providing unparalleled service and exhilarating experiences. We chose Cloud5 for their 20-year history in hospitality, and their reputation for exceptional service delivery. We’re excited to unveil the expansion of our beautiful property with Cloud5 as our partner in delivering the fastest, most reliable internet and Wi-Fi experience to our guests.” 
 
“Cloud5 is honored to partner with Harrah’s Cherokee Casino Resort. As one of the most recognized brands in gaming, Harrah’s is known for impeccable guest service and exceptional amenities,” said Mark Holzberg, President and Chief Executive Officer of Cloud5 Communications. “Our purpose-built network systems will ensure Harrah’s Cherokee provides not only lightning-fast guest Wi-Fi, but also the infrastructure their staff needs to stay laser-focused on the experience of every guest.”

Cloud5 is the leading communications technology and services provider to customer-centric brands across the Americas including more than 5,000 hotels. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience at hotels and resident satisfaction in MDUs. Cloud5’s award-winning Contact Center combines innovation with skilled agents to deliver sales and service that add value across any channel. The company’s comprehensive Managed IT services include technology support, PMO, threat mitigation and business intelligence to help customers control operating costs and free up internal resources. For more information visit cloud5.com.


Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.