Harrington Raceway & Casino has a well-earned reputation for its top-rated food and beverage amenities, which makes it a requirement to implement a fully equipped, adaptable and modernized point of sale system to keep up with business needs. In addition, due to its location on the Delaware State Fair Grounds, Harrington Raceway has numerous moving operations that make POS system mobility essential.
High quality customer support was a must-have attribute for Harrington Raceway. As part of their due diligence Harrington Raceway gathered feedback on POS systems from other operators including competitors, with these conversations leading to increased confidence by Harrington Raceway that Agilysys’ InfoGenesis POS solution was the best choice.
“Agilysys’ solutions came highly recommend, and they have exceeded all our expectations.” said Harrington Raceway’s chief operations officer, Hank Rosenberg. “The number one thing that really stood out to me was its people. Among the number of available solutions and equipment, an important differentiator is the great people that stand behind the product which can make a big difference. From my very first interaction, to implementation and follow up, everyone I have dealt with at Agilysys has been wonderful to work with. Their team made this transition easy and enjoyable. And when it comes to customer support, they are responsive and quick to handle any issue.”
InfoGenesis Flex POS has increased staff efficiency by eliminating having to write food and drink orders down, ring them in and walk to the kitchen to convey those orders. The IT department has also benefited through more attentive customer support and a reliable and updated system.
“We are committed to serving our customers just as our customers are committed to serving their guests,” said vice president of sales at Agilysys, Darren Student. “For that reason, we do our best to ensure a successful implementation designed to meet and exceed the business objectives. Harrington Raceway is set up for success and can rest assured Agilysys is there to help strengthen their operations for years to come.”
InfoGenesis Flex is an award-winning software that is mobile, lightweight, and resistant to harsh environments – indoors or out. The sleek tablets come in 8 and 10 inches and possess the same functionality as a stationary terminal, facilitating order placement and payment acceptance from anywhere on property.
Harrington Raceway & Casino is a harness racing track and casino (a "racino") located on the fairgrounds of the Delaware State Fair. The casino, formerly known as Midway Slots, has over 1,800 slot machines, table games, simulcasting, and sports betting. The venue has multiple dining options and hosts concerts and other entertainment revues.