Highest Segment Honors in J.D. Power Study Awarded to Omni Hotels and Resorts

  • Omni Hotels & Resorts
  • 07.16.15
The J.D. Power 2015 North American Hotel Guest Satisfaction Index StudySM ranked Omni Hotels & Resorts highest among upper-upscale hotel brands.

Eight key factors were examined including overall satisfaction, reservations, check-in/checkout, guestrooms, food and beverage, hotel services, hotel facilities, and cost and fees.

This year’s highest ranking marks Omni’s sixth time as the leading hotel brand in this segment.

Omni has outperformed the segment average for the past 15 years and achieved the highest score in the food and beverage factor for four straight years. The results are based on guest feedback from customers who stayed in an Omni hotel from July 2014 through June 2015.

“This is one of the most highly anticipated studies in our industry because it represents the opinions of the people we care about most – our guests,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “One of our core brand values is creating memorable experiences. This recognition is gratifying as we continue to deliver on and remain a leader in experiential travel. It is a huge testament to the work our 18,000 associates do every day.”

Highlights from this year’s study showed that overall satisfaction in the brand increased 17 points from the prior year. Omni received the highest score in seven of the eight categories measured including overall satisfaction, reservations, check-in/checkout, guestrooms, food and beverage, hotel services and hotel facilities.



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