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Homestead Resort Returns to Springer-Miller to Manage its Property Operations

  • Springer-Miller Systems
  • 06.14.18
Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, is pleased to announce that Homestead Resort, has selected to return to Springer-Miller Systems. Previously a long-time SMS|Host customer, the property chose to test a cloud-based PMS solution but discovered that the functional requirements did not meet the needs of the resort operations.

Springer-Miller Systems’ SMS|HOST PMS not only offers a complete hospitality management platform but also offers the flexibility and customization to each of its customer’s needs. Springer-Miller’s guest-centric focus, depth of luxury functionality and robust integrations allow Homestead Resort to streamline property operations while continuing to enhance guest service.
Homestead Resort has always been a valued SMS customer with whom we are delighted to be reconnected. SMS|HOST allows the resort to maximize its daily operation through flexible configuration options, customizable reporting, and hands-on training from the experienced SMS Professional Services team along with 24 x 7 live in-house support representatives. 

“Our previous system impacted our ability to offer the highest level of service due to its limitations. We need flexibility in order to immediately respond to guest requests, which Springer-Miller allows us to do” commented Paul Christensen, general manager, Homestead Resort, “The professionalism and knowledge of our on-site implementation team, and ongoing account management team has been extraordinary.”

Michelle Young, Vice President of Sales & Marketing at SMS shared, "The difference between SMS in comparison to other companies serving the luxury/resort market is our level of customer service and account management. We have personal relationships with each customer. We know their operations and we work with them to implement our software in a way that best serves them. The depth of our product offerings and integration capabilities allows users to customize and modify rate package, update and personalize guest folios, provides a comprehensive list of reports to facilitate business analysis and maximize revenue. Full service resorts operate in their own unique way to deliver outstanding experiences for the guest, which necessitates a guest centric system that allows for user tailoring to meet the needs of individual resorts.”

Please visit SMS at HITEC Booth #919 in Houston to learn more about its newest offerings: SMS|HOST Anywhere, World NXT, Teres POS and much more.

About Springer-Miller Systems

Since it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host® Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller’s SpaSoft® provides a dynamic spa and activities management solution used in more than 70% of the world’s Forbes Five Star Spas.

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