Independents Maximize Efficiencies, Guest Engagement and Profits with Maestro PMS Managaement Strategies

  • Maestro PMS
  • 02.20.14
NORTHWIND-Maestro PMS has enhanced its Diamond Plus Service, management strategies and web connection services to increase revenue and productivity for independent operators.

NORTHWIND-Maestro provides the Maestro Enterprise Property Management hotel software solutions for some of the industry’s leading high touch independent hotels, resorts and multi-property groups.

“NORTHWIND-Maestro PMS is focused on helping independents be successful,” said Warren Dehan, president of NORTHWIND-Maestro PMS. “We bring more than 35 years of hospitality technology experience to our Maestro System’s development, but providing an advanced property management solution is only part of what independent operators need. That is why we are continually upgrading our services. We hire only hospitality trained staff and pride ourselves on our reputation for having the most professional, responsive team in the industry. We take care of our clients’ staff and operations, so they can take care of their guests.

Maestro provides North American-based 24/7 support by NORTHWIND’s experienced team of hospitality professionals. “I am a big fan of the Maestro support team," said Raymon Scott, director of front office at Turtle Bay on Oahu, Hawaii. "Its staff is professional and responsive. More than that, they care about our operation. It is a pleasure to work with them.”
“Maestro’s support team is an extension of our organization and our entire Gainey Family,” said Rich Newman, general manager of Gainey Suites. “They do a most professional job working with us and have taken the time to understand how our business works. Maestro has a wonderful company culture perfectly in-sync with ours. It is customer-centric from the top down and it makes a difference.  As an independent operator, I value how they are responsive to our needs. Their team goes above and beyond to take care of us – It's like we are their only client.”

“NORTHWIND-Maestro has a great professional team that has provided excellent technical support for us for several years,” said Barbara Zhou, assistant manager for Accent Inns. “Everyone on the Maestro Diamond Plus support team is friendly, polite and professional. I can tell they really enjoy what they are doing and do it so well.”

Maestro offers an extensive library of eLearning tutorials and documentation available on its eLearning website and directly from the Maestro system menu. The self-paced webinars, one-on-one training, knowledgebase and tutorials ensure operators and property staff always use all system modules and realize their benefits.
“I really like the on-demand style of the webinars," said Emily Patrician, marketing manager for Sparrow Hotels. "The online learning allows me to do other things during the day while I take a tutorial. If anything unexpected comes up, I pause the webinar and continue when I am free. If the lesson was on something I already knew, I can fast forward. Maestro’s eLearning tutorials are very efficient.”

NORTHWIND’s management services team of hospitality professionals and Maestro experts works closely with hotel owners, executives and their staffs to improve organizational performance, guest service and profits with the best use of Maestro. We evaluate their database configuration, business data and develop processes with Maestro's solution tools that maximize database use and achieve management’s goals. Web connection services focus on increasing guest engagement online and driving more direct guest and group bookings for lower costs via the integrated ResWave Booking Engine.

“NORTHWIND clients tell us that they are having excellent results,” said Dehan. “Our management strategies and audits are uncovering ways for independents to optimize database configuration, identify and market to new guest segments and to enable their staff to be more productive. To maximize online reservations, our web connection services include group and promo landing pages, social media booking apps and mobile web services which are helping our clients maximize conversions and keep guests coming back.”   

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