Indra Enables Innovation by Offering Enterprise Suite on SAP Platform

  • Indra
  • 06.04.15
Indra and SAP have pooled their technology and industry expertise over the last two years to provide a comprehensive global, integrated, above-property solution for the hospitality industry.

This suite, already proven and running successfully in world-class hotel groups, leverages on SAPs leading S/4 HANA business suite, bringing together SAPs powerful world-class functionality with industry-specific solutions like CRS, PMS, loyalty, CRM, POS, etc. For the first time in the industry, this combination is providing an actual real-time, seamless platform to drive innovation, as guest personalization and experience management is becoming paramount to competitiveness in this evolving market.

The collective enterprise platform will be demonstrated at HITEC on June 16 to 18 at the Austin Convention Center in booth #645. In addition to showcasing its comprehensive solutions in the exhibit hall, Indra will be hosting three educational tracks on Wed., June 17 in Room 13A that highlight this global partnership with SAP and provide real-world examples of global hotel chains that are innovating with the TMS Suite.
Today, 98 percent of the world's top 100 most valued brands, 82 percent of hotels and motels in the Forbes Global 2000 and five out of five top hotel franchises in the world use some SAP solutions to run their businesses. With these solutions, businesses across varying industries are achieving technological clarity; transparency that optimizes revenues and exposes inefficiencies. By leveraging on Indra’s industry specific modules and SAP leading edge platform and solutions, hotel chains can run simpler and more efficiently than ever before. 

“For the first time at HITEC, we are pleased to unveil the end result of a two-year enterprise development plan to introduce comprehensive technologies built on SAP designed specifically for hotels,” said Connie Rheams, Indra senior vice president. “We are proud to showcase end-to-end, real-time process support that is empowering quick innovation and differentiation initiatives and ensuring the lowest total cost of ownership and greatest economies of scale.”  

Indra is delivering this approach with a global, open, integrated solution suite to the market. At HITEC, the company will demonstrate the astounding benefits of this approach by introducing satisfied customers who are leveraging on the platform to compete better industrywide.

"Hospitality's digital transformation – together with the evolution of our customers and new competition coming to market – is pushing the hospitality industry to demand next generation solutions to be able to respond to the substantial challenges and opportunities they are facing,” said Rheams. “A best-of-breed approach and property-oriented solutions are not enough anymore. IT departments are being pushed to rethink strategies and justify investments and operational costs.”

Xavier Trias, Indra's managing director for the tourism and hospitality global industry, said that time-to-market, personalization, flexibility, efficiency, etc. are concepts applicable not only to hotel operations, but also to the IT models supporting them. “Indra is providing the long-awaited global platform that combines quick deployment, proven extensive functionality, and flexible customization capabilities to make that change possible today,” he said.

Gonzalo Fortuny, Indra's senior vice president – TMS Solutions & Global Operations, said that Indra’s customer base and SAP platform evolution push the company every year to improve and extend its solution map. “Indra is working diligently to ensure that we provide the best value solution to enable innovation adoption and continuous improvement practices,” Fortuny said. “We do this with minimal disruption and at a fraction of the investment efforts and operating costs of traditional IT models.”

Indra will unveil several new enterprise applications at HITEC. Sure to put the company on the map for being one of the first to market is Indra’s new capability for guests to do online check-in with the enhanced capability to choose their exact room number. Hotel chains have the ability to limit this functionality to guests who book through specific channels, such as bookings made direct on their website. Offering this value add for booking direct gives customers an incentive to book direct and it gives hotel brands reduced distribution costs and the ability to own the customer interaction.
Additional unveilings include:

  • New real-time loyalty redemption for services for guests while on property 
  • New integrated business intelligence, Big Data and CRM running on S/4 HANA 
  • New leisure management portal
  • New call center module to increase sales
  • New web booking engine

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