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Indra to Showcase Web Solutions at HITEC

  • Indra
  • 06.18.14
At HITEC in Los Angeles on June 24-26, Indra will showcase its Travel Management Suite (TMS). 

A featured module, the TMS for WEB suite, includes leading Web solutions from website development and a flexible booking engine that has a segmentation engine to providing the ability to sell any item with or without a room. 

Indra's TMS solution services all business needs of a hotel or management company hosted in the cloud or on premise. The system is modular, and each module is available individually or as a stand-alone entity. Of particular interest to HITEC attendees will be the TMS for WEB module, designed to improve comprehensive offer management to the user and achieve cost cuts in distribution for operators. 

"Indra's Travel Management Suite is gaining traction around the world, as more and more hotel companies are realizing the benefits of migrating to a single platform for hotel technologies," said Gonzalo Fortuny, vice president of hospitality solutions for Indra. "While many brands are starting their enterprise evolution with the TMS for ERP (placing back-office functions, such as finance, sales, management control, procurement, asset management, invoicing and HR modules together) or the TMS for Hotels solutions (PMS, CRS, loyalty, business intelligence, sales and catering, spa, website and CRM), we are now seeing a significant amount of interest in our TMS for WEB solution as a  stand-alone entity. TMS for WEB has a powerful booking engine with capabilities to ensure high conversion ratios with simple processes optimized from a usability and accessibility perspective. The solution enables hotel bookings to be made in a way that meets travelers preferences and fits their predefined behaviors. It also gives them access to pricing and availability faster, and it makes the overall booking process easier and more economical."

Segmentation and personalization are key differentiators in the booking arena. TMS for WEB has a powerful customer segmentation engine capable of detecting behaviors associated with guests interests and customizing the offer in real-time with relevant content. It also gives travelers access to offers, packages, rates and room options that help hotel marketers build better guest profiles and preferences. The system enables hoteliers to align the guest expectations with content, rates, offers and packages that are presented.

Built on a market leading SDL TRIDION content-management system, TMS for WEB is fully scalable and provides the necessary tools for multiple sites, multiple languages and multiple channels.

Key benefits of TMS for WEB include:

  • Optimization of the offer processes with dynamic segmentation and customization
  • The ability for a guest to check in online and select his or her specific room number (with or without additional costs, i.e. corner room number $25+)
  • Group booking functionality integrated with social media – Additional ancillary items sold trigger room service and housekeeping automatically to ensure seamless delivery of items based on time/date requested for each item
  • Minimization of maintenance costs and evolution
  • Capacity for action and time to market of marketing campaigns and actions
  • Integration with loyalty programs (ability to redeem points online for bookings)

"Bringing these innovative solutions to the U.S. has been very exciting," said Connie Rheams, Indra senior vice president and GM North America. "The results that TMS is delivering to hotels around the world is revolutionary. This type of flexibility and personalization is exactly what hoteliers in the U.S. have been asking for, and it's a result that Indra can deliver. Customers are looking for “know me” interactions and hoteliers using these solutions are setting their brands apart. There's no better time to partner with Indra, than today."

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